The Anomaly Application is built for IT operations leaders, platform owners, and enterprise architects who need a streamlined way to detect, manage, and resolve operational anomalies across ServiceNow. Whether you're in ITSM, Strategic Portfolio Management (SPM), or another domain, this application helps reduce noise, prevent service degradation, and enhance visibility into root causes.
Organizations often struggle with delayed issue detection, unstructured workflows, and cluttered incident queues. Our solution addresses these challenges by delivering out-of-the-box anomaly detection for 40+ common use cases, automated lifecycle handling, and real-time notifications—without the need for custom code. A dedicated audit trail ensures traceability for governance and compliance, while intuitive dashboards provide actionable insights for continuous improvement.
Customers gain tangible value through reduced issue volume, improved mean time to resolution (MTTR), and lower manual effort. The application’s no-code extensibility via Flow Designer and seamless integration with native ServiceNow capabilities sets it apart from traditional monitoring tools. It enables faster decision-making, fewer disruptions, and a measurable boost in service performance—without the complexity or cost of third-party platforms.
???? Key Features of the Anomaly Management Application
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✅ Comprehensive Out-of-the-Box Coverage
Comes with 43 pre-built anomaly detection subflows, enabling immediate anomaly identification across multiple ServiceNow domains, including:-
ITSM: Incident, Problem, Change, and Request Fulfillment
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SPM: Project, demand, risk, issue.
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✅ Smart Anomaly Lifecycle Handling
Anomalies are automatically closed when the underlying root cause is resolved—keeping your records clean and reducing manual overhead. -
✅ User-Friendly Anomaly Management
Includes intuitive self-service menus for creating, viewing, and managing anomaly records, designed with operational efficiency in mind. -
✅ Built-In Audit Trail
Every event related to an anomaly is logged as activities, ensuring full traceability and compliance. -
✅ Extendable with Flow Designer
Easily create and customize your own anomaly detection logic using the Flow Designer, with no scripting required. -
✅ Insightful Dashboards
Out-of-the-box dashboards provide actionable insights into anomaly trends, root causes, and resolution performance. -
✅ Automated Notifications
Email alerts keep anomaly owners informed about active issues, promoting timely resolution and accountability.
Initial release
To enable anomaly subflows related to ITSM, the ServiceNow Core application must be activated on the instance.
Similarly, to utilize anomaly subflows for SPM, the Project Portfolio Suite application must be active on the instance.