KWikSync creates a seamless bridge between KW Corporation's operational data and your ServiceNow environment. By automating the flow of information, KWikSync bridges the gap between field operations and your system of record, delivering unified, real-time dashboards for locations, assets (Configuration Items), and projects. From tracking tickets and tasks to managing warehouse inventory, KWikSync ensures full visibility through native ServiceNow CMDB integration. Site surveys become a living instrument: a dynamic question registry lets your team author and version survey questions without a code change, while configurable color rules classify every answer into red, yellow, or green health states at a glance — turning raw field data into reviewable findings, tracked remediations, and photo-backed evidence, all inside ServiceNow.
Key features:
Synchronizes locations, assets, projects, tickets, and tasks from QuickBase into ServiceNow scoped tables
Interactive dashboards for viewing, searching, and filtering operational data, including Warehouse and Tickets enhancements
Network Rooms Remediation Tracker — review survey findings room-by-room, apply reviewer keep/escalate decisions, and track remediation requests with photo evidence synced to the source system
Dynamic survey question registry — survey questions are data-driven and administrator-managed (create, edit, toggle, retire) with versioned editions and stable keys that preserve historical answers
Configurable color rules and rating system — administrators define the color classifications applied to Network Rooms survey answers, with a live color matrix and room health indicators
Photo evidence indexing — upload, view, and manage photos per survey section with upload confirmation and reliable links to source attachments
Application-wide accessibility system — light/dark/darkest themes, high-contrast mode, and color-vision-deficiency support with non-color status cues
CMDB integration through the IRE-compliant transform path — assets to cmdb_ci_hardware (and subclasses), locations to cmn_location, discovery source KWikSync
Three-role security model: x_kwr_kwiksync.user, x_kwr_kwiksync.nr_admin, and x_kwr_kwiksync.admin, with server-side role gates on sensitive operations
Single-customer private application for KW Corporation
KWikSync 1.1.0 — Release Notes
Dynamic Survey Question Registry — Survey questions are no longer fixed in code. Administrators create, edit, reorder, toggle, and retire questions directly. Every edit creates a new versioned edition with a stable key, so completed surveys stay intact and historical answers never lose their meaning. Author a question once — the survey picks it up.
Configurable Color Rules — You own the color logic. Define exactly which question-and-answer combinations classify as red, yellow, or green, and a live color matrix shows precisely how answers map to review states. Room health rolls up at a glance.
Photo Evidence Indexing — Upload, view, and manage photos per survey section with upload confirmation and reliable links back to source attachments. No more wondering whether the picture made it.
• ServiceNow Zurich or later
• System Import Sets plugin (active by default)
• No additional paid plugins required
Other Requirements:
• Credentials (Customer Key) must be configured after installation
• Users must be assigned x_kwr_kwiksync.admin or x_kwr_kwiksync.user roles
• Outbound HTTPS access to api.quickbase.com required