KWikSync creates a seamless bridge between KW Corporation's operational data and your ServiceNow environment. By automating the flow of information, KWikSync bridges the gap between field operations and your system of record, delivering unified, real-time dashboards for locations, assets (Configuration Items), and projects. From tracking tickets and tasks to managing warehouse inventory, KWikSync ensures full visibility through native ServiceNow CMDB integration. Site surveys become a living instrument: a dynamic question registry lets your team author and version survey questions without a code change, while configurable color rules classify every answer into red, yellow, or green health states at a glance — turning raw field data into reviewable findings, tracked remediations, and photo-backed evidence, all inside ServiceNow.
Key features:
Synchronizes locations, assets, projects, tickets, and tasks from QuickBase into ServiceNow scoped tables
Interactive dashboards for viewing, searching, and filtering operational data, including Warehouse and Tickets enhancements
Network Rooms Remediation Tracker — review survey findings room-by-room, apply reviewer keep/escalate decisions, and track remediation requests with photo evidence synced to the source system
Dynamic survey question registry — survey questions are data-driven and administrator-managed (create, edit, toggle, retire) with versioned editions and stable keys that preserve historical answers
Configurable color rules and rating system — administrators define the color classifications applied to Network Rooms survey answers, with a live color matrix and room health indicators
Photo evidence indexing — upload, view, and manage photos per survey section with upload confirmation and reliable links to source attachments
Application-wide accessibility system — light/dark/darkest themes, high-contrast mode, and color-vision-deficiency support with non-color status cues
CMDB integration through the IRE-compliant transform path — assets to cmdb_ci_hardware (and subclasses), locations to cmn_location, discovery source KWikSync
Three-role security model: x_kwr_kwiksync.user, x_kwr_kwiksync.nr_admin, and x_kwr_kwiksync.admin, with server-side role gates on sensitive operations
Single-customer private application for KW Corporation
New features
- Pallet-aware warehouse placement: the Warehouse view now resolves each asset's effective location through pallet and box containment (item → pallet → WMS location) and shows the placement source. List, counts, search, detail drawer, and CSV export all report from the same placement data.
- Network Rooms equipment export: CSV export of room equipment, one row per asset with room, rack, and position context.
- Global Equipment Summary filtering: project filter and site-visit date range; category and full exports reflect the filtered view, and the full export is now complete rather than truncated on large datasets.
- Ticket and task dashboards: consistent status display across calendar, lists, and detail (with a separate overdue indicator), calendar drill-down opens the selected day's tickets, new date and project filters, recent-first task ordering with sortable columns, and reliable pagination.
Reliability and sync engine
- Redesigned asset synchronization with durable run tracking and bounded processing for large datasets (validated at ~70,000 assets). Sync timestamps now advance only when a run fully completes.
- Fixed: sync pagination could stop early on unchanged pages; sync status could indicate success on partial completion; warehouse summary counts could disagree with the list; large exports could return partial files without error; ticket pagination could duplicate or omit rows across pages.
- Date-only values now display in local time on all dashboards (previously could render one day early).
Security hardening
- The customer key is now write-only: configuration state is indicated without displaying the value, and the key is never included in browser responses, logs, or sync run records.
Upgrade notes
- After upgrading, the Warehouse view populates once the first full asset sync completes.
- Background/scheduled synchronization requires a module access policy — see the install guide.
- If dashboards appear unchanged immediately after upgrade, refresh the browser or clear the instance cache.
- Includes the Australia-release compatibility fix introduced in 1.1.4.
• ServiceNow Zurich or later
• System Import Sets plugin (active by default)
• No additional paid plugins required
Other Requirements:
• Credentials (Customer Key) must be configured after installation
• Users must be assigned x_kwr_kwiksync.admin or x_kwr_kwiksync.user roles
• Outbound HTTPS access to api.quickbase.com required