SureHealth Ops v1.0.0
Healthcare Operations. Simplified. Intelligent. Secure.
SureHealth Ops is a next-generation Healthcare Service Management solution built on the ServiceNow platform, designed to unify clinical, IT, security, and operational workflows into a single intelligent ecosystem.
Purpose-built for healthcare providers, payers, and health-tech organizations, Sure Health Ops enables seamless service delivery, real-time visibility, and compliance governance, all while maintaining the highest standards of security and patient data integrity.
Why SureHealth Ops?
Healthcare environments demand speed, precision, and compliance. Traditional ITSM tools are not designed for clinical operations.
Sure Health Ops bridges that gap by delivering:
• Healthcare-centric workflows (not generic IT workflows)
• Embedded compliance & governance frameworks
• Unified visibility across IT, facilities, biomedical, and clinical services
• Rapid deployment using the ServiceNow ecosystem
Core Capabilities:
1. Clinical & IT Service Management
• Incident, request, change & problem management tailored for healthcare
• Biomedical device support workflows
• EHR & application service monitoring
• Clinical downtime & emergency change handling
2. Compliance & Risk Governance
• HIPAA-aligned process frameworks
• Audit trails & real-time reporting
• Policy & SOP enforcement workflows
• Integrated risk & control monitoring
3. Asset & Device Operations
• End-to-end lifecycle management for medical devices
• Proactive maintenance scheduling
• Vendor coordination workflows
4. Unified Operations Dashboard
• Executive-level visibility
• SLA & KPI tracking
• Service health heatmaps
• Operational risk indicators
Built on ServiceNow. Enhanced by SureNow.
Leveraging the scalability, security, and enterprise-grade architecture of the ServiceNow platform, Sure Health Ops enhances core capabilities with healthcare-specific accelerators, prebuilt workflows, and automation scripts.
This ensures:
• Faster time to value
• Reduced implementation effort
• Lower operational cost
• Future-ready scalability
Who It’s For:
• Multi-specialty Hospitals
• Healthcare Networks
• Health-tech & Digital Health Platforms
• Medical Device & Diagnostic Providers
Business Impact:
Reduced operational downtime
Improved clinician experience
Faster service resolution
Audit-ready compliance posture
Higher asset utilization
Intelligent decision-making
The SureNow Advantage:
Sure Health Ops is not just a module — it is a healthcare operations transformation layer.
It aligns IT, clinical operations, biomedical engineering, security, and governance into a unified operational command center.
SureHealth Ops v1.0.0
SureHealth Ops includes the following core capabilities:
Workflow Orchestration Engine
Structured, role-based workflows to support admissions, diagnostic coordination, discharge processes, and research approvals.
Supports Outcome: Improved operational efficiency, reduced errors, and stronger collaboration across teams.
Real-Time Operational Dashboards
Centralized visibility into patient journeys, resource allocation, and institutional performance metrics.
Supports Outcome: Real-time operational visibility, improved leadership decision making, and better care continuity.
Patient Lifecycle Management
Digitized intake, admission tracking, diagnostic coordination, pharmacy workflows, and discharge oversight.
Supports Outcome: Improved patient experience, greater process accuracy, and stronger care continuity.
Compliance & Audit Management
Centralized documentation management, access control, and operational traceability.
Supports Outcome: Reduced compliance risk and improved audit readiness.
Resource & Asset Coordination
Tracking and coordination of hospital beds, laboratory equipment, institutional assets, and operational task ownership.
Supports Outcome: Improved operational efficiency and optimized resource utilization.
SureHealth Ops operates entirely within the ServiceNow platform and requires an active ServiceNow subscription to function. The application leverages standard ServiceNow platform capabilities and is designed to run within the ServiceNow environment.
Plugins:
Dependency
Min version
System Import Sets
1.0.0
Task table schema
1.0.0
System (apps/system_user)
Configuration Management (CMDB)
1.1
Service Management Basics
1.0.0
Automated Action Interface
0.0.1