In the changing world of work, many times jobs or departments need to shift as well. It is well recognized that turnover of an employee and recruiting and retraining is expensive for an organization. Often, it can be more beneficial for the organization and the employees to reskill and take on different roles to avoid those losses. This pack serves as a blueprint to help organizations identify, transfer, and reskill employees within an organization. This pack leverages the concepts from the Employee Transfers and Journey Accelerator Employee Experience Packs.
The purpose of Employee Experience Packs is to help explain the power and ease of configuration of ServiceNow to support complex processes and use cases while providing a great experience. The Employee Experience Packs strive to leverage as many of the advanced features of the system, in support of the specific use case, to demonstrate capabilities new customers/users of the system may not be aware exist. The packs are not intended as direct-install processes ready to leverage in a production process flow, but simply to remove anxiety about where to start, or answer the question “what can a good process look like with all the features of ServiceNow?”.
This update set contains an Insights guide and Journey blueprint for reskilling an employee or department.
Please note that version 2.1.0 of this Experience Pack is officially compatible with the San Diego releases only.
The Update Set contains the below items. Included in the insights guide are additional artifact examples and task recommendations.
Lifecycle Event:
- 5 Activity Sets
- 38 Activities
- 6 Checklists
- 3 Notifications
- 7 URLs
10 Surveys
- Reskilling - Old Manager Transfer Survey
- Reskilling - New Manager Transfer Survey
- Reskilling - Employee Transfer Survey
- 30 Day Ramp Up Survey – New Manager
- 30 Day Ramp Up Survey – Employee
- 30 Day Ramp Up Survey – Old Manager
- 60 Day Ramp Up Survey – Employee
- 60 Day Ramp Up Survey – Manager
- 90 Day Ramp Up Survey – Employee
- 90 Day Ramp Up Survey – Manager
2 Learning Tasks
7 Mark when complete
5 Knowledge Articles
- New Manager Frequently Asked Question (FAQ) for Reskilling (Transfer Phase)
- Old Manager Frequently Asked Question (FAQ) for Reskilling (Transfer Phase)
- Manager Frequently Asked Question (FAQ) for Reskilling (Transfer Phase)
- HR Frequently Asked Questions (FAQ) for Reskilling (Transfer Phase)
- Employee Frequently Asked Question (FAQ) for Reskilling (Transfer Phase)
You must be licensed for HR Service Delivery Enterprise to install and apply this Employee Experience Pack. The Journey Accelerator store offering is also a pre-requisite install, that will enable both Learning Posts [sn_lnp] and Learning Core [sn_lc] plug-ins. If you get an error message when installing, you may not be entitled to this functionality. Please check with your account team for your specific HRSD product entitlements.