0
1.2.2
Australia, Zurich, Yokohama
Standalone Application
The ServiceNow® Incident Management for Field Service provides seamless integration between Incident Management and Field Service Management.
Incident Management allows you to create work orders from an incident. Track work order progress directly from the parent incident each time the state changes or a work note is added.
- Allow users to create a work order from an incident
- Pre-populate relevant information from the incident to the associated work order
- Track the progress of a work order directly from its parent incident
- Allow field service agents to view parent incident details, activity stream, and related lists from the agent mobile app
Grants access to wm_order records for users with sn_incident_read role
- System Plugin Dependencies
- com.snc.work_management
- com.snc.incident
- com.snc.incident_management
- com.snc.incident_resolution_fields
- Required Plugins and products
- com.sn_fsm_mobile
- com.snc.uib.cwf_workspace.integrations
- New Business Rules
- Cancel Work Order
- Update Incident with Work order changes
- Update Work order deletion to Incident
- New Script Includes
- IncidentWorkOrderIntegration
- IncidentWorkOrderUtil