Brazil, Australia Patch 6, Australia Patch 5, Australia Patch 3, Australia Patch 2, Australia Patch 1, Australia, Zurich Patch 12, Zurich Patch 10, Zurich Patch 9, Zurich Patch 8, Zurich Patch 7, Zurich Patch 4, Zurich Patch 2, Zurich Patch 1, Zurich, Yokohama Patch 11, Yokohama Patch 8, Yokohama Patch 6, Yokohama Patch 3, Yokohama
Generative AI
ServiceNow Otto for Finance and Procurement is the shared GenAI foundation for Finance & Supply Chain workflows. It delivers reusable conversational flows, summarization components and model-management utilities that other Now Assist apps (e.g., Now Assist for Supplier, Now Assist for Accounts Payable) depend on.
- Supplier conversational intake flow – shared Virtual Agent topics for tasks such as searching knowledge, checking case status, or asking about purchase orders.
- GenAI summarization components for purchase orders for fulfillers in Workspace and the Now Assist panel.
- Common orchestration layer (actions, roles, data structures) used by downstream GenAI apps in the Finance & Supply Chain suite.
- Supplier summarization for Supplier manager, AP specialist, Procurement agent.
- Field Extractor Skill: A new skill, 'Field Extractor' included which will automatically extracts the invoice number and supplier from the email description and updates the reference field in the invoice case.
- AI gradient for NowAssit Skills
- Minor bug fixes
- New:
- Case-to-Knowledge Article Generation:
- Generate a knowledge article from a single resolved or closed case, with Otto AI drafting content for review before publishing.
- Generate a comprehensive knowledge article from multiple related closed cases to document common issues at scale.
- AI Data Explorer – Multi-Table Support:
- AI Data Explorer can now correlate data across APO, SPO, and SLM tables (including invoices, suppliers, approvals, purchase orders, and receipts) to answer natural-language queries with a unified result.
- Case-to-Knowledge Article Generation:
- Changed:
- ZTSD Enhancements:
- Case resolutions now display the supplier invoice number instead of the internal ServiceNow-generated invoice number.
- Suppliers and employees can now view and accept or reject proposed resolutions directly from the case ticketing page through the employee slate or supplier portal.
- Other minor usability and experience improvements.
- ZTSD Enhancements:
Not applicable for this application version. For more information, please see
Application Runtime Policy
Install the following applications:
- Now Assist for Platform (com.sn.now.platform)
- Universal Request for Source-to-Pay Operations(com.snc.sn_fsc_ur_common)