GlobalLink provides an all-in-one solution to initiate, automate, control, track, and complete all facets of the translation process. The unique combination of ServiceNow and the extended localization workflow capabilities of GlobalLink provide users with a comprehensive solution for managing global enterprise content with minimal effort and virtually no IT overhead. When combined with GlobalLink AI, ServiceNow users cut costs and time-to-market even further while still maintaining high quality.
GlobalLink for ServiceNow enables organizations to translate and localize all user-generated data on Knowledge bases including text-based attachments, their entire Service Portal, tasks extended records (Cases and Incidents),and Agent Chat(Tokyo, Utah , and Vancouver) module. Additionally, the solution provides easy-to-manage translation administration and the ability to monitor translation traffic and history with the use of the existing tools and API(s).
GlobalLink features:
+Seamless Integration - Scheduled or on-demand translation via the UI
+On-Demand Analytics - Get a dashboard view of translation spend and other KPI’s
+Vendor Management - Use internal or external translation resources
+Flexible Workflows - Use machine translation, human translation, or both
+Rapid ROI - Reduce IT involvement and eliminate project management overhead
GlobalLink for ServiceNow features:
+Regional language and dialect translation of user-entered data on ServiceNow Knowledge Articles, Article Templates, Knowledge Blocks and text-based attachments (doc, docx, txt, rtf, and more)
+Translation of Service Portal items, Portal Announcements, Messages, Choices, Field Labels, SP Instances, SP Instance menu, SP rectangle menu item, Instance with Links, Portal Announcements, Catalog Items, Variables, Variables Sets, Question choices, Categories, Portal Content, Portal Content Mobile, Taxonomy and Topics, Topic Categories, Topic Details, Guided Tour, Translated Name / Field, Translated Text, KB categories, HR Templates, HR Services, Quick Links.
+Translation of Surveys, System Notifications, and more
+Translation of Agent Chat (for Tokyo, Utah, and Vacouver) Content with GlobalLink Machine Translation REST API(s)
+Translation of Task Extended records (Cases and Incidents) with Translations.com’s cloud-based OneLinkJ solution
Includes bug fixes and improvements
I18n Localization Framework and desired language packs
ITSM - Incident, Problem, Change, Request as well as
Knowledge Management depending on translation requirements.