16
1.8.40
Yokohama, Xanadu, Washington DC, Vancouver
The most complete & sophisticated search on the ServiceNow platform. OneSearch offers all of your search sources, consolidated into a powerful UI you can use anywhere you work in ServiceNow.
Unlimited Data Sources
- OneSearch brings together any data source, internal or external to ServiceNow, with a unified user experience.
- Data sources may have unique displays, filters, and actions so that they can most efficiently be consumed by your users.
Unlimited Capabilities
- OneSearch provides pre-built actions so that one-click resolution is a reality. Create custom actions to automate your workflow.
- OneSearch utilizes the best search technology for each data source, whether it be Zing, AI, or a specialized search engine.
Unified Configuration & Experience
- OneSearch works across forms, portal, and workspace, providing a familiar experience for your users and technicians wherever they work.
- Configure OneSearch once and deploy it across any application or UI in ServiceNow, optimizing your valuable development time.
Amazing Analytics
- OneSearch provides granular logs to show what your users search for and where results fall short, enabling you to understand the user journey and optimize search & Knowledge.
Key features, borne from years of feedback from you, the customer:
- Unified Search UI: OneSearch works on Forms, Agent Workspace, and Service Portal, providing a consistent experience for your users.
- Flexible Search: Utilize OneSearch's unique search algorithms or ServiceNow's cutting edge AI Search.
- Intuitive User Interface: The next generation OneSearch UI is familiar but evolved to provide more information and a modern look. Sample searchers, sections, actions, and skins are included to quickly achieve your search needs.
- Inline Filtering & Ordering: OneSearch provides intelligent inline filtering and ordering of results, helping your users to more easily hone in on the information they need.
- Fully Customizable: The OneSearch engine has been designed to allow powerful data qualification, data enrichment, custom CSS styling, and powerful HTML templates that drive the User Interface.
- Integration with External Data Sources: Gather search results from external sources. A google-integrated searcher section is included!
- Logging & Analytics: Logging of searches, conversions, and abandons is enabled natively, making it simple to understand what is working and what isn't so you can constantly improve.
- Actions: Build custom actions & buttons to control how users interact with search results and apply search results to records.
Other features include:
- Granular control of searcher section & action visibility
- Honors ACLs, role-based access, and user criteria
- Granular control of search characteristics at the section level
- Dynamic result counts for all search sources
- Server-side pagination for maximum efficiency
- REST API for accessing OneSearch results from external systems
- New 'simple' configuration mode for sections, in addition to traditional scripting
- HTML templates available at multiple levels w/ CSS overrides at the skin level
- Compatible with Agent Workspace, Service Portal, standard forms, and service catalog in Portal
- Remembers actions performed for at-a-glance knowledge of ticket history
- Collapsible results panel leaves result counts visible but workspace clear
- Partial word search compatible with all languages
- Support for individual user preferences on the search display section
- Honors search stop words, synonyms, stemming, and more
- Advanced KB rendering, feedback, and analytics capabilities
- Contact us to receive a Formatter for the New Call or Ticket table