0
1.1.1
Yokohama Patch 3
AI agents for Workplace Service Delivery transform how workplace teams handle operational requests through the power of Generative AI. The application introduces a suite of AI-driven capabilities designed to optimize and streamline requests from employees, guests, and the workplace itself.
The AI agents autonomously assess the business impact and drive remediation through AI agentic workflows.
The AI agent for Workplace Service Delivery application contains agentic workflows to automate room maintenance and white-glove reservation services.
- Manage temporary space closures -- When a case arises and maintenance needs to be performed, meetings need to be re-located while the work is performed. AI agents provide a seamless meeting transition experience during maintenance cases, automating the search for available meeting spaces, adjusting the reservable status of rooms, and delivering timely updates to all stakeholders about meeting changes.
- Help manage workplace reservations -- Support Event Planners with information and actions to automatically reschedule events happening in the workplace. AI agents help to search for and validate alternative event options, reallocate services quickly to adapt to changes, and automate guest registration and check-in processes while keeping hosts informed.
This is the initial release.
- AI agent use cases:
- Manage temporary space closures
- Help manage workplace reservations
- AI agents:
- Workplace Case updating AI agent
- Workplace Case analyzing AI agent
- Reservation resolution processing AI agent
- Reservation conflict analyzing AI agent
- Reservation updating AI agent
Requires these plugins or better:
- Workplace Core v2.22.0
- Workplace Case Management v1.21.3
- Workplace Reservation Management v2.17.2
- Workplace Concierge v1.4.2