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30.1.3
Standalone Application
Task Dependency lets you define the order tasks are performed in a work order. When a job has multiple steps, technicians need to do them in sequence, not just complete them — you can't test a repair before you make it. Define dependencies between tasks so a task waits until its prerequisite is done, and build that sequence into work order templates so it applies automatically to every work order generated from them.
- Create dependencies between work order tasks to control the sequence of execution
- Define upstream/downstream relationships so a task waits until its prerequisite task is done
- Build task dependencies into work order templates so sequencing is applied automatically to generated tasks
- Support advanced task dependency structures through work order templates for more complex multi-step jobs
New
- Field Service Task Dependency plugin is available through the store release channel.
Admins can access and deploy the Field Service Task Dependency plugin from the ServiceNow Store, enabling easier installation and updates.
Not applicable for this application version.
Work Order Template Management