0
1.7.2
Yokohama, Xanadu Patch 6, Xanadu, Washington DC Patch 1
ServiceNow Smart Operations is an application that provides one command center that connects real-time data from IoT devices across physical spaces and analyzes it to help the organization optimize and streamline operations.
It leverages the power of AI, integrating seamlessly with existing organization infrastructure such as cameras, sensors, and other IoT devices which contributes to operational excellence, enriched customer experiences, and increased sales. It also plays a crucial role in securing the site, helping in having a safe and smooth operational environment for both customers and employees.
ServiceNow Smart Operations provides great business value with instant visibility into customer behavior, site safety, and customer insights.
- Sending area count and dwell-time metadata to glide: Sends queue management metadata from the edge server to the cloud every 15 minutes.
- Camera field of view change detection: AI-Driven detection for changes that occur in the camera's field of view, which requires a configuration update.
- Shopping time calculation: Calculates individual and overall shopping time in the store based on entry and exit transactions.
- Improvement of product stability, reliability, security, and ease of deployment: Enhances nonfunctional aspects of the product for better performance and user experience.
- Alarm rules v2.0: Triggers based on store worker availability, closing cashier, blink, and future info (for example, open cashier in 20 minutes).
- Dynamic configuration and logic for detection capabilities: Provides different rules based on the number of opened cash registers and date/time.
- Monitoring zones/groups enhancements: Includes visual presentation for queues.
- Reactive queue management version 2: Triggers based on current cashier area situation (number of people in queue, waiting time, number of open cash registers) with dynamic thresholds and alarm rules.
- Proactive queue management: Analyzes based on future calculated situations (shopping time, entry & exit counts) with dynamic thresholds and alarm rules.
- QM analytics dashboard: Tracks store performance, waiting time, number of customers per cash register, divided into queue zones, using waiting time and area counting metadata.
- Queue definitions enhancements: Includes checkout belt, waiting area, and tail.
- Proactive queue management configurations: General proactive configuration as extension to the Smart Queue Management.
- Product foundations:
- We have made several core improvements to enhance product stability, reliability, security, and ease of deployment.
- Monitoring Zone Groups categorization: aims to streamline queue management by introducing predefined monitoring zone groups categories for checkout belts, waiting areas, and tails. This enables tailored KPIs and deeper analysis for each store checkout lanes.
- Field of view change detection (FOV):
- The system can detect changes in camera positions or angles.
- It will automatically alert users to ensure that the monitoring and detection process is accurate and consistent.
- Reactive Queue Management:
- One of the standout capabilities in this release is Dynamic Thresholds.
- This introduces flexible logic through Queue Management (QM) detection capabilities. Users can define multiple rules within the same detection capability.
- These rules can now change based on how many cash registers are open, what time of day it is, what day of the week it is, or what date it is. This will make it easier to handle queues across different store formats and models.
- Proactive Queue Management:
- We have improved our predictive capabilities. This allows Smart Operations to proactively trigger cashier openings before congestion occurs.
- This helps optimize operational flow, enhance customer experience, and reduce wait times.
- QM analytics:
- We have added new dashboards and KPIs that provide deeper, real-time visibility into queue performance and overall system behavior.
- These insights help teams respond faster and keep improving queue strategies. They also give the main personas visibility on what's happening in the store.
Required Plugins:
- sn_smartops_comp
- sn_cmdb_ci_class
Dependencies:
- com.glide.kaa
- com.glide.hub.etl_consumer.kafka
- com.glide.hermes