0
2.2.1
Yokohama, Xanadu, Washington DC, Vancouver
Any experience that enables resolving customer issues faster is of the utmost importance in field service. The ServiceNow® Field Service Management Virtual Conferencing Integration application enables field service technicians and mobile workers to engage better with customers by initiating meetings from ServiceNow's native mobile app. Technicians can conveniently use video and screen sharing options in Zoom and Microsoft Teams and optionally record the meeting.
Resolving issues over Zoom or Microsoft Teams as a visual engagement channel can result in smarter and better customer experiences.
- Enable agents to initiate meetings for work order tasks using Zoom and Microsoft Teams
- Invite customer contacts and peer agents to meetings
- View conference recordings
Update application Java Version to 17
- Install and activate the 'Notify Zoom Connector' before you install the application
- Ensure that the 'Zoom spoke' is installed
- Install and activate the 'Notify Connector for Microsoft Teams' before you install the application
- Ensure that the 'Microsoft Teams Communications Spoke' is installed
- Necessary IntegrationHub license is available to use Zoom and Microsoft Teams