Why Integrate Zenoss and ServiceNow?
When service disruptions occur, quick identification and resolution is essential. The two teams key to quickly and successfully resolving a service incident — the IT Operations team and the IT Service Management team — must be closely aligned and able to quickly and seamlessly share relevant information about the service disruption. The certified integration between Zenoss Service Dynamics and ServiceNow CMDB ensures that IT Operations and IT Service Management teams can work together efficiently and effectively during service disruptions.
Zenoss gathers relevant data and it is fully synchronized with the ServiceNow CMDB, eliminating cycles spent on gathering details of the equipment configuration and delays associated with manual notification of service degradation or outages. With additional effort, Zenoss also supports a bidirectional, consistent information flow between Zenoss and ServiceNow. The up-to-date, accurate, and actionable information available at all times gives IT Service Managements teams the information they need to quickly begin the resolution process and minimize the negative impact of the disruption on the business.
Unified Monitoring and Event Management
Scale out monitoring and scale back costs with end-to-end infrastructure visibility with flexible, unified monitoring and event management that adapts easily to any environment, identifies service issues more quickly, and reduces infrastructure and productivity costs. Monitor everything in your heterogeneous physical, virtual, and cloud IT infrastructure with Resource Manager plus ZenPack plugins – ours, yours or the community’s.
Service Impact and Analytics
Avoid service disruptions with near real-time visibility into the health of your critical IT services, highly accurate root cause analysis, and business intelligence to analyze operations trends. Automatically identify the root cause of issues and the extent of their impact on services and applications. Uncover trends to optimize IT and plan capacity more effectively with Service Impact and Analytics.
Alerting, Remediation, and Automation
Respond quickly to business demands with monitoring speed and agility that reduces friction and allows you to realize extremely fast time to value when adopting new technologies in support of strategic initiatives. Automate alerting and remediation through integration with other systems in your IT environment, including service desk, provisioning, and orchestration systems.
Updated for London compatibility. ACL added to role to allow access to the cdmb_rel_type table.
System requires Zenoss Resource Manager, version 4.2.4 or later.