NIMO Connector expands ServiceNow Virtual Agent by enabling seamless WhatsApp integration with multiple providers like Twilio (last version), Meta, 360Dialog and Serpro. VA connects once to NIMO, which handles routing, templates, throughput, retries and message normalization — eliminating complex custom integrations and avoiding vendor lock-in. NIMO also adds Speech-to-Text for voice notes and Text-to-Speech for audio responses using AI, creating richer, more accessible conversations.
With faster deployment, lower costs, higher reliability and flexibility to switch providers anytime, businesses accelerate their automation strategy and deliver better employee and customer experiences through WhatsApp.
Multi-Provider WhatsApp Integration: Supports Twilio, Meta Cloud API, 360Dialog and Serpro through a single connection.
Unified Messaging API: Normalizes inbound/outbound messages, so VA doesn’t need provider-specific logic.
Speech-to-Text (STT): Converts WhatsApp voice notes into text using AI for VA processing.
Text-to-Speech (TTS): Allows VA to respond with audio messages for more natural interactions using AI.
Scalable and Flexible Architecture: Enables fast onboarding, reduces development cost and avoids vendor lock-in.
Extra:
-Full channel capabilities, including:
--Interactive buttons
--Lists
--Emojis
--Images and videos
--Location sharing
--Rich and dynamic messages
--Seamless handoff to human agents
--TTS and STT (Text-to-Speech and Speech-to-Text) — exclusive to Nimo
-Integration between Nimo and ServiceNow Virtual Agent, enabling the execution of conversational flows across Nimo channels
-Full support for native features of communication channels (WhatsApp, Teams, and SMS)
-Structured handoff to human support when needed
-Implementation of TTS and STT for more advanced conversational experiences
-Architecture designed for secure, high-performance, and scalable operations
ServiceNow IntegrationHub Starter Pack Installer.
Glide Virtual Agent (Plugin id: com.glide.cs.chatbot)