0
3.1.0
Australia Patch 3
Standalone Application
Core Business Suite Analytics gives a consolidated dashboard, cross-business-unit view of service performance- including open and unassigned cases, mean time to resolve, and self-service resolution.
1. Cross-business-unit view of service performance
2. Open and unassigned cases
3. Mean time to resolve
4. Self-service resolution.
A new dashboard that gives a consolidated, cross-business-unit view of service performance, including open and unassigned cases, mean time to resolve, and self-service resolution.
NA