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13.2.3
Xanadu Patch 1, Washington DC Patch 3
- This tool will help customers understand the scope of task summarization for their use-cases. It shows the summarization coverage by Active/Closed Incidents, Reassignments etc.
- View distribution of overall incidents/ cases in the instance and how many of them are supported for summarization
- Distribution of incidents/ cases by No. of reassignments/ hand-over between agents
Bug fixed, which caused the dashboard not to show up if customers didn't have HRSD
Required plugins and products: NA
Supported from Washington DC Patch 3, Xanadu Patch 1
Dependencies: NA
Properties that need to be created or set to activate the content pack: NA
To activate this app after installation: NA
Affected business rules: NA
Affected script includes: NA
.jar that need to get uploaded, if applicable: NA
We have tested this app on UI Builder - 25.2.6, but it may work on other versions of UI Builder