Flexera helps you improve the value you derive from your ServiceNow investment—from aggregation, normalization, and enrichment of hardware, software, SaaS, and cloud IT asset inventory data to IT service delivery. With Technopedia®, the most trusted source of IT product information in the world, Flexera enhances IT service management (ITSM), Configuration Management Systems, and Software Asset Management with a reliable foundation and accurate data.
Leverage Technopedia®, the most trusted and comprehensive source of software, hardware, SaaS and cloud IT product data in the world:
Scale hardware and software asset management across more than 85,000+ manufacturers and 1.6M software releases and 2.3M hardware models.
Get unparalleled visibility into the lifecycle of your hardware and software.
Enrich your ServiceNow with clean, normalized data:
Structured: Technopedia provides comprehensive coverage of hardware and software products, all classified into easily understood and usable taxonomy.
Comprehensive: Technopedia provides detailed information on hardware and software releases including manufacturer, hardware, software, model, platform, lifecycle, and more.
Relevant: Technopedia contains millions of data points of market intelligence, providing the relevant market content to enable data-driven decisions.
Timely: Technopedia evolves in lockstep with the velocity of IT—with over 4,500 updates daily to ensure data fidelity.
Automated Business Service Mapping:
Develop a more complete view of your dependencies and supporting infrastructure with a bottom-up application service and supporting infrastructure mapping.
Improve processes across ITOM (IT operations management) and reduce your risk with a detailed understanding of how your infrastructure is connected.
Utilize an ecosystem of strategic and technology partners:
Integrate with the leading ITSM vendors.
Connect—out-of-the-box—to Microsoft System Center Configuration Manager and other third-party inventory tools.
Connect to HR, Active Directory, Procurement, ERP, and other systems.
Flexera One App for IT Visibility (Version 1.8.303)
Overview
This is a patch release that includes a bug fix for an issue introduced in version 1.8.202.
Issue
With the architectural changes introduced in Scope App 1.8, virtual machine instance data was restructured, and relationships between host and guest virtual machines are now established. However, software installation records for guest virtual machines were not being ingested because the Software Inventory process did not have permission to access the Virtual Machine Instance table.
As a result, installed software records for guest virtual machines were not created in the cmdb_sam_sw_install table.
Resolution
This patch resolves the permission issue, allowing the Software Inventory process to ingest and process all software installation records that contain the required mandatory fields and when the corresponding property is enabled.
If these are ServiceNow Store release notes, I can also format them to match the typical ServiceNow Marketplace release note style.
A valid Flexera One subscription is required to integrate with our IT Visibility offering.