Flexera helps you improve the value you derive from your ServiceNow investment—from aggregation, normalization, and enrichment of hardware, software, SaaS, and cloud IT asset inventory data to IT service delivery. With Technopedia®, the most trusted source of IT product information in the world, Flexera enhances IT service management (ITSM), Configuration Management Systems, and Software Asset Management with a reliable foundation and accurate data.
Leverage Technopedia®, the most trusted and comprehensive source of software, hardware, SaaS and cloud IT product data in the world:
Scale hardware and software asset management across more than 85,000+ manufacturers and 1.6M software releases and 2.3M hardware models.
Get unparalleled visibility into the lifecycle of your hardware and software.
Enrich your ServiceNow with clean, normalized data:
Structured: Technopedia provides comprehensive coverage of hardware and software products, all classified into easily understood and usable taxonomy.
Comprehensive: Technopedia provides detailed information on hardware and software releases including manufacturer, hardware, software, model, platform, lifecycle, and more.
Relevant: Technopedia contains millions of data points of market intelligence, providing the relevant market content to enable data-driven decisions.
Timely: Technopedia evolves in lockstep with the velocity of IT—with over 4,500 updates daily to ensure data fidelity.
Automated Business Service Mapping:
Develop a more complete view of your dependencies and supporting infrastructure with a bottom-up application service and supporting infrastructure mapping.
Improve processes across ITOM (IT operations management) and reduce your risk with a detailed understanding of how your infrastructure is connected.
Utilize an ecosystem of strategic and technology partners:
Integrate with the leading ITSM vendors.
Connect—out-of-the-box—to Microsoft System Center Configuration Manager and other third-party inventory tools.
Connect to HR, Active Directory, Procurement, ERP, and other systems.
New Flexera One app for IT Visibility
This release includes the following new capabilities as well as a number of resolved issues.
- Option for enhanced logging for import failures
- Additional data mapping added for Computer tables and Netgear tables
- Optimized logic for updating the start date and end date for hardware lifecycle
- Optimized the logic for updating Computer records
- Updated the logic of primary key for the discovery model and software installation
- Updated reclassify hardware logic to cover Virtualization Servers
- Simplified Flexera One ServiceNow app navigation and added a new Get Support page
Resolved issues in version 1.4
The following issues were resolved in this release:
Resolved an issue with serial number updates in Software Inventory RTE—This change prevents Software Inventory RTE from modifying the Computer serial number.
Version 1.4 of the Flexera One ServiceNow app supports the ServiceNow Xanadu release.
A valid Flexera One subscription is required to integrate with our IT Visibility offering.