3
1.0.0
Australia, Zurich, Yokohama Patch 11
Generative AI
CMDB is designed to be the single source of truth for IT operations, but maintaining accurate and reliable CMDB data is an ongoing challenge. Incomplete data, broken relationships, outdated discoveries, and manual maintenance often lead to poor visibility and increased operational risk.
CMDB Catalyst helps organizations overcome these challenges with AI-driven automation and intelligent recommendations built on the ServiceNow platform.
Powered by a suite of specialized AI agents, CMDB Catalyst continuously monitors CMDB health, identifies issues, recommends corrective actions, and automates routine maintenance tasks to keep your CMDB accurate, connected, and optimized.
Key Benefits:
- Improve CMDB data quality and integrity
- Maintain healthy Discovery and MID Server operations
- Detect and resolve configuration and relationship issues
- Optimize Service Mapping and Discovery performance
- Reduce manual effort through AI-powered recommendations and automation
- Enhance operational visibility and accelerate decision-making
CMDB Catalyst transforms your CMDB from a passive repository into an intelligent operational asset that drives better business outcomes.
- Autonomous MID Server Recovery – AI agent automatically detects downed MID Servers and restarts them to minimize downtime.
- Intelligent VMI–OSI Correlation – AI agent scans VMI and OSI instances to identify and recommend links between unassociated VMIs and their corresponding OSIs.
- Cloud Tag Intelligence – AI agent analyzes cloud tag patterns to improve CMDB data accuracy, identifying missing or misconfigured CI environment attributes and generating actionable insights.
- Automated Service Map Repair – AI agent detects broken service maps, recommends automated repairs.
- Automated CMDB Health Service Recovery – Automatically detects and restarts CMDB Health Service jobs to ensure uninterrupted health monitoring.
- Automatic SNMP OID Management – Automatically updates the SNMP OID repository to support newly discovered network devices.
- MID Server Configuration Optimization – AI agent provides intelligent recommendations and automated actions to optimize MID Server configurations, including Windows, SSH, timeout, and connectivity settings.
- Intelligent IRE Recommendations – AI agent suggests or automates Identification and Reconciliation Engine (IRE) configuration updates when new data sources are introduced into the CMDB.
- Discovery Schedule Optimization – AI agent analyzes discovery schedules and provides automated recommendations or actions to improve discovery coverage, efficiency, and accuracy.
- Reporting and Analytics - View custom reports on MID server health, service maps, VMI-OSI relationships, discovery health issues, and CMDB cloud tag accuracy.
Initial Version
o Flow Designer (Free)
o Now Assist Skill kit (sn_skill_builder)
o Now Assist AI Agents (sn_aia)
o ServiceNow instance should be Yokohama Patch 4 or later