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1.1.1
Yokohama, Xanadu, Washington DC, Vancouver
The Jira Service Management spoke provides a list of actions that wraps around the primary Jira Service Management REST APIs. It provides the foundation to synchronize from ServiceNow to Jira Service Management, such as customer service request creation.
Enterprises can have multiple ITSM systems to handle different types of customer requests for different departments. Sometimes, this can be set up to differentiate regionally or strategically. Irrespective of the reasons, the Jira Service Management Spoke synchronizes ServiceNow and Jira Service Management easily and conveniently so that the end-users can view and modify ITSM related actions only at one place, instead of swivel chair from different places.
Action Highlights:
- Organization Management
- Add, Look up, or Remove Organization
- Add, Look up, or Remove Users to or from Organization
- Request Management
- Create or Look up Customer Request
- Create or Look up Customer Request Comments
- Add or Look up Customer Request Participants
- Look up Subscription Status
- Look up SLA Information
- Subscribe Customer Request
- Service Desk Management
- Add Customers
- Look up Queue
- Look up Issues in Queue
- Look up Service Desks
Fixed - Multi-line field support
Required plugins and products
- Integration Hub
- See Supporting Links and Docs