The Jira Service Management Spoke provides a list of spoke actions that wrap around the primary Jira Service Management REST APIs – providing the foundation to synchronize from ServiceNow to Jira Service Management, such as customer service request creation.
Enterprises can have multiple ITSM systems to handle different types of customer requests for different departments. Sometimes, this can be set up to differentiate regionally or strategically. Irrespective of the reasons, the Jira Service Management Spoke synchronizes ServiceNow and Jira Service Management easily and conveniently so that the end-users can view and modify ITSM related actions only at one place, instead of swivel chair from different places.
Action Highlights:
- Organization Management
- Add, Look up, or Remove Organization
- Add, Look up, or Remove Users to or from Organization
- Request Management
- Create or Look up Customer Request
- Create or Look up Customer Request Comments
- Add or Look up Customer Request Participants
- Look up Subscription Status
- Look up SLA Information
- Subscribe Customer Request
- Service Desk Management
- Add Customers
- Look up Queue
- Look up Issues in Queue
- Look up Service Desks
New: Introduced AI agents for organization management, service desk management, and request management along with enhanced Agent ACLs.
Fixed issues with “Create Temporary Attachment” and “Add Customer Request Participant” Actions to ensure proper functionality.
Required plugins and products
- See Supporting Links and Docs