0
2.0.0
Australia, Zurich, Yokohama, Xanadu
Integration
The Jira Service Management Spoke provides a list of spoke actions that wrap around the primary Jira Service Management REST APIs – providing the foundation to synchronize from ServiceNow to Jira Service Management, such as customer service request creation.
Enterprises can have multiple ITSM systems to handle different types of customer requests for different departments. Sometimes, this can be set up to differentiate regionally or strategically. Irrespective of the reasons, the Jira Service Management Spoke synchronizes ServiceNow and Jira Service Management easily and conveniently so that the end-users can view and modify ITSM related actions only at one place, instead of swivel chair from different places.
Action Highlights:
- Organization Management
- Add, Look up, or Remove Organization
- Add, Look up, or Remove Users to or from Organization
- Request Management
- Create or Look up Customer Request
- Create or Look up Customer Request Comments
- Add or Look up Customer Request Participants
- Look up Subscription Status
- Look up SLA Information
- Subscribe Customer Request
- Service Desk Management
- Add Customers
- Look up Queue
- Look up Issues in Queue
- Look up Service Desks
New:
- Actions: Report Personal Data. You are now required by Atlassian to report user personal data usage if you store such details using existing actions of the spoke in your apps. Refer to User privacy guide by Atlassian for more details
- Authentication Template for Jira Service Management Cloud. A new authentication template has been introduced for Jira Service Management Cloud customers using 3-Legged OAuth (3LO). Refer to the product documentation for more details on how to set up
Changed:
- Based on guidance for Building Secure and Scalable Integrations: Our Guidance for Third-Party Apps by Atlassian, the way to set up and authenticate the Jira Service Management connection has been changed for Jira Service Management Cloud customers.
Removed:
- Authentication Template for Jira Service Management Cloud. The previous authentication template for Jira Service Management Cloud has been retired. Refer to the product documentation for more details on how to set up.
Required plugins and products
- See Supporting Links and Docs
Jira Service Management license