0
2.4.8
Yokohama, Xanadu, Washington DC, Vancouver Patch 5, Vancouver
Automation Discovery identifies opportunities that can be automated by ServiceNow products, such as Virtual Agent, Auto-Routing, and Agent Assist. Opportunities are prioritized by their potential to deflect and lower the mean-time to resolve (MTTR) user queries.
- Automation Opportunities: Over 180 use cases where automation can be applied using ServiceNow products such as Virtual Agent, Classification, and others.
- Possible Deflections: See your previous records that could have been deflected or treated by an automation solution.
- Language Support: Works on English, German, French, Spanish, and Japanese instances.
- Fast Runtime: The Automation Opportunities section of the report is made available quickly for initial analysis of the use cases. In the background, a further analysis is performed to find even more opportunities by grouping similar records.
- Report Sharing: Share reports with key team members to start conversations and initiatives around automation.
No net new features
- Automation Discovery is dependent upon the Predictive Intelligence plug-in and the NLU Workbench (com.snc.nlu_studio) plug-in.