0
1.0.0
Xanadu, Washington DC Patch 3
Recommended Actions for ITSM provides contextual & actionable real-time recommendations and a AI based search panel for Service Operations Workspace along with workspace configurations that show recommendations in the contextual side panel and form fields.
- Ability to display contextual and actionable recommendations through a side panel for incidents. Additionally, recommendations can also be shown at the field level.
- Ability to provide AI search results based in AI-search profile configuration.
- Users can configure the rules for both field-level and contextual recommendations.
- New
- AI Search panel in all 8 pages of Service Operations Workspace
- Change request
- Change task
- Incident
- Incident task
- Interaction
- Problem
- Problem task
- Request
- For all OOB RA contexts map the new search application and added relevant search result mappings.
- Guidances
- Show change request [No Action]
- Show genius result [No Action]
- Show problem [No Action]
- [Interaction] Review and attach article
- [Task] Link change request
- [Task] Link incident
- [Task] Link outage
- [Task] Link problem
- [Task] Order item
- AI Search panel in all 8 pages of Service Operations Workspace
- Changed
- Updated the names for the following guidances:
- Link open incident -> [Incident] Link open incident
- Attach KB -> [Incident] Attach KB
- Copy resolution -> [Incident] Copy resolution
- Link open problem -> [Incident] Link open problem
- Updated the names for the following guidances:
- Fixed
- Removed
Recommended Actions Framework Bundle v10.0