0
2.0.0
Zurich, Yokohama
ServiceNow® Smart Assessment for Field Service Questionnaire provides templates for creating and configuring work order questionnaires. The templates provide for comprehensive instructions comprised of rich text and images, as well as conditional questions, comments, and attachments. Available via the Now Mobile Agent application, this feature offers a paginated layout that combines the ability to group questions with inline choices.
- Create and customize assessment templates
- Set assessment parameters such as question types, justifications, and conditional visibility
- Configure conditional questions based on responses from other types of questions and across sections
- Allow additional comments or attachments depending on the response to a question
New
- Generate assessment instances in Asynchronous mode without blocking user interface interactions.
- Streamline asset identification and data entry by scanning and capturing barcode values directly within a work order questionnaire.
- Configure a predefined range for numeric inputs to minimize errors and help ensure data accuracy.
- Support scoring to transalte responses into quantitive data.
- Create follow-up work order tasks from a work order questionnaire based on the score.
- Allow users to retry or replace an attachment if the upload is unsuccessful.
- View completed questionnaires in the workspace.
Fixed
- Related list cross scope error on questionnaire record page.
- Assessment instances not visible in related list on work order task extenstion record page.
To use all Smart Assessment with Field Service Questionnaire features, the following applications will be installed:
- Assessment Designer (sn-smart-assessment-designer)
- Assessment experience (sn-smart-assessment-connected)
- Smart Assessment core (sn_smart_asmt)
- Assessment migration utilities (sn_smart_asmt_mig)
- Basic Scoring for Smart Assessments (sn_smart_scoring)
- Smart Assessment for Mobile (sn_smart_asmt_mob)
The following plugins will be installed as part of this application's installation:
- Field Service - Questionnaire
- Smart Assessment Dependencies