0
1.0.0
Yokohama
ServiceNow® Smart Assessment for Field Service Questionnaire provides templates for creating and configuring work order questionnaires. The templates provide for comprehensive instructions comprised of rich text and images, as well as conditional questions, comments, and attachments. Available via the Now Mobile Agent application, this feature offers a paginated layout that combines the ability to group questions with inline choices.
- Create and customize assessment templates
- Set assessment parameters such as question types, justifications, and conditional visibility
- Configure conditional questions based on responses from other types of questions and across sections
- Allow additional comments or attachments depending on the response to a question
Initial release
New:
- Allows use of Smart Assessment templates for creating and configuring up work order questionnaires
To use all Smart Assessment with Field Service Questionnaire features, the following applications will be installed:
- Assessment Designer (sn-smart-assessment-designer)
- Assessment experience (sn-smart-assessment-connected)
- Smart Assessment core (sn_smart_asmt)
- Assessment migration utilities (sn_smart_asmt_mig)
- Smart Assessment for Mobile (sn_smart_asmt_mob)
The following plugins will be installed as part of this application's installation:
- Field Service - Questionnaire
- Smart Assessment Dependencies