2
1.6.4
Zurich
Generative AI
AI Onboarding Hub delivers a unified, granular readiness assessment framework that goes beyond the standard Now Assist Evaluation. It analyzes configuration accuracy, dependency gaps, and skill-level compatibility across AI Agent, Virtual Agent, and AI Search. With the enhanced Assessment Plus engine, it validates fields, OOB configurations, UI actions, choice lists, and workflow alignment to uncover risks early.
A centralized dashboard consolidates issues, observations, and readiness scores across ITSM, CSM, HRSD, and other suites, giving teams clear guidance on what to fix and why. By providing actionable insights and automated evaluations, AI Onboarding Hub accelerates AI adoption, minimizes deployment risks, and ensures reliable performance of GenAI skills and Agentic workflows.
- Unified AI Onboarding Workspace – A single Next Experience workspace providing end-to-end visibility into AI readiness across Now Assist and Agentic AI through dashboards, charts, scorecards, and prioritized insights.
- Guided Checklist–Driven Setup – A dynamic, stage-based checklist covering Platform, ITSM, CSM, and HRSD, guiding teams through Analyze, Remediate, and Observe phases with real-time status indicators.
- Saved Configuration & Resume Flow – Automatically preserves selected skills and configurations, allowing users to revisit, edit, and continue onboarding seamlessly.
- App Validation & Drift Analysis – Identify upgrade risks, customization drift, missing OOB files, and high-risk applications with visual summaries and detailed breakdowns.
- Analyze & Prioritized Fix Overview – Consolidated view of issues and observations with severity, skill, GenAI, and product-suite filters, along with Go-Live readiness tracking.
- Remediation Dashboard – Compatibility insights across Subflows, Actions, and Catalog items, segmented by conversational and non-conversational capabilities.
- Testing Tab – Provides an overview of test execution results across product suites such as ITSM, CSM, and HRSD, with skill-based cards showing test steps and pass/fail counts to quickly assess testing status. Users can filter by GenAI, Product Suite, and Features to focus on specific scenarios and navigate to Test Management or related Test Sets for detailed validation steps across interfaces like Now Assist Panel, UI16, and Workspace.
- Observability & Optimization – Monitor workflow and agent performance using execution metrics, usage trends, failure analysis, and optimization views for Knowledge and Service Catalog.
- AI Agent Overview – Evaluate conversational readiness across Topics, Subflows, Actions, and Conversational Catalogs, highlighting top candidates for LLM-based modernization.
- App Validator Workspace – Detect missing or outdated applications, manage dependencies safely, assess upgrade blockers, and resolve issues efficiently from a dedicated workspace.
- Agentic AI Optimizer – Real-time monitoring of Agentic workflows with KPIs, scope-based filtering, drilldowns, and visual maps such as Node Map and Content Tree.
- Virtual Agent Overview – Assess conversational flows and identify top NLU topics recommended for migration to LLM-powered skills.
- AI Search Overview – Validate indexed Knowledge and Catalog content quality and monitor external connectors (Confluence, SharePoint, Jira) for crawl-ready AI Search performance.
- Issue Highlights Dashboard – At-a-glance visibility into issues and observations across Now Assist and Agentic AI product suites with drill-down navigation.
- Automated Issue Categorization – Classifies findings into blocking issues or advisory observations with severity levels (High/Medium/Low) to support efficient prioritization and planning.
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This release enhances the AI Onboarding Hub by introducing a Testing capability that helps teams validate AI readiness across Now Assist and Agentic AI implementations. The Testing page provides a consolidated view of test execution results across ITSM, CSM, and HRSD, displaying skill-based test scenarios with pass and fail metrics. It enables users to review validation steps, apply filters for targeted testing, and navigate to detailed test sets across interfaces such as Now Assist Panel, UI16, and Workspace, ensuring smoother deployment and improved confidence in AI-powered capabilities.
Now Assist Readiness Evaluation