Brazil, Australia, Zurich
Generative AI
AI Onboarding Hub delivers a unified, granular readiness assessment framework that goes beyond the standard Now Assist Evaluation. It analyzes configuration accuracy, dependency gaps, and skill-level compatibility across AI Agent, Virtual Agent, and AI Search. With the enhanced Assessment Plus engine, it validates fields, OOB configurations, UI actions, choice lists, and workflow alignment to uncover risks early.
A centralized dashboard consolidates issues, observations, and readiness scores across Virtual Agent, AI Search, ITSM, CSM, HRSD, and other suites, giving teams clear guidance on what to fix and why. By providing actionable insights and automated evaluations, AI Onboarding Hub accelerates AI adoption, minimizes deployment risks, and ensures reliable performance of GenAI skills and Agentic workflows.
- Unified AI Onboarding Workspace - Single Next Experience workspace providing end-to-end visibility into AI readiness, remediation, testing, and optimization across ServiceNow Otto and Agentic AI.
- Guided Setup & Resume Flow - Stage-based checklist for Platform, ITSM, CSM, and HRSD that saves configurations and allows users to resume onboarding seamlessly.
- AI Readiness & Remediation - Consolidated readiness assessments, prioritized issues, severity-based categorization, compatibility insights, and remediation actions across skills and workflows.
- App Validation & Drift Analysis - Identifies customization drift, missing OOB files, upgrade risks, and application blockers with application-level insights.
- Testing & Go-Live Readiness - Tracks ATF and manual testing results, pass/fail status, and skills/workflows meeting the 80% go-live readiness threshold.
- AI Agent & Virtual Agent Insights - Assesses Topics, Subflows, Actions, and Conversational Catalogs and identifies candidates for LLM-based modernization.
- Observability & Optimization - Provides workflow and agent performance metrics, usage trends, failure analysis, and optimization insights.
- Product-Specific Overviews - Dedicated views for Agentic AI, Virtual Agent, and AI Search to monitor workflows, conversational experiences, Knowledge, Catalogs, and external connectors.
- Reporting & Dashboards - Dynamic downloadable reports and dashboards with issue highlights, drill-downs, filters, and prioritized insights.
- This release delivers a streamlined AI onboarding experience with enhanced readiness assessments, dashboards, and automated evaluations across ServiceNow Otto, Agentic AI, Virtual Agent, and AI Search. Key improvements include expanded CSM readiness coverage, enhanced AI Agent and Virtual Agent insights, streamlined remediation and assessment validation, improved progress visualization, and a new Out-of-the-Box Drift view for better visibility into application customizations.
Not applicable for this application version.
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