0
9.3.1
Brazil, Australia, Zurich, Yokohama
Standalone Application
The Conversational Analytics dashboard improves Virtual Agent interactions with users by providing insights into conversational data. The dashboard also identifies underperforming topics, drives deflection, and discovers where users often transfer to live agents. The dashboard refines active topics and ultimately increases the deflection rate of Virtual Agent.
- User insights and data history of user conversations.
- Conversation details: discover metadata about each Virtual Agent interaction, including user, chat duration, chat transcript, and which node a user progressed in a topic.
- Filter editors to filter the data and save/load the filters.
- Deflection indicators to realize the value of Virtual Agent.
- New
- Changed
- Fixed
- Active VA Users widget count mismatch with the drill-down users page.
- Broken date display (NaN:NaN) in conversation analytics for non-default date formats.
- Removed
Not applicable for this application version.
- Plugins to be installed
- Glide Conversation Server (com.glide.cs)
- Role required: admin