0
2.9.1
Australia, Zurich
Standalone Application
The TSOM Event Management Connectors application integrates external network assurance systems with ServiceNow TSOM, ingesting alarms, events, and topology data. Incoming information is normalized, correlated, and fed into your existing ServiceNow workflows for greater service visibility and streamlined incident management.
- Cisco Meraki events and metrics
- Fortinet events and metrics
- Metric recovery
This release makes EM Connectors enterprise-ready at scale with more reliable data collection, direct operator control, and configuration-time failure detection.
What's new
- Configurable metric granularity for Fortinet and Meraki
- Configuration-time validation
- Meraki rate-limit resilience
- Complete data retrieval for large deployments
- Reduced installation footprint
Issues fixed
- Fortinet API efficiency improvements
- SLA accuracy corrections
- Collection scheduling fixes
Before you upgrade
- Update
metricNamingModetodynamicMetricNamingMode. - Ensure
kpi_definitionsaccess roles includetsom_assurance_admin.
Installs automatically with TSOM Core.