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3.0.3
Yokohama, Xanadu Patch 3, Xanadu
Now Assist for Sourcing and Procurement Operations (SPO) uses platform capabilities like Virtual Agent and Summarization to empower requesters to self-serve confidently and reduce reliance on experts while enabling fulfillers to accelerate operations and minimize cycle times.
- Conversational experiences:
- Now Assist in Virtual Agent uses procurement-related topics to route requesters to the appropriate intake channels, and then through conversations, helps to submit their requests.
- Now Assist in Virtual Agent can to help requesters track their procurement-related purchases and requests post-submission by answering questions about status and providing updates on work remaining to close out the purchase or request.
- Summarization for fulfillers:
- Summarize requests and related records to keep fulfillers informed about their progress and action items for sourcing requests, purchase requisitions and procurement cases.
New:
- Utilize "synthesized answers" driven by Now Assist in the Virtual Agent to assist requesters in making IT or Procurement-related requests aligned with their business requirements.
- Improved the "Request to buy something" Virtual Agent topic by introducing a new user interface that suggests products and suppliers, thus minimizing non-compliant purchases.
- Enhanced AI Search and the RAG framework to recommend suppliers and products through semantic search and contextual filters, enhancing recommendations with criteria like preferred suppliers and previous purchases.
Install the following applications:
- Now Assist for Platform (com.sn.now.platform)
- Sourcing and Purchasing Automation(com.snc.sn_pr)