0
5.0.1
Zurich, Yokohama Patch 6, Yokohama Patch 3, Yokohama, Xanadu Patch 3, Xanadu
Now Assist for Sourcing and Procurement Operations (SPO) adds the following GenAI capabilities to the Source-to-Pay product suite:
• Conversational intake – a Virtual Agent flow that lets employees describe procurement needs in natural language and automatically turns the dialogue into the correct request, sourcing case, or purchase requisition.
• Record summarization – an on-demand summary service that extracts the most relevant context, decisions, actions completed and next steps from requests and their related records so fulfillers can act quickly.
- Virtual Agent conversational intake for purchase requests, sourcing cases, and general procurement inquiries.
- Automatic request classification and routing to the correct catalog item, case type, or work queue.
- Summaries for fulfillers covering sourcing requests, purchase requisitions, purchase orders and procurement cases, displayed in Workspace and the Now Assist panel.
- Model flexibility – administrators can choose the Now LLM, GPT, Claude, or Gemini for each skill.
New:
- Third-party model support
- Description:
- Customers can build and scale GenAI workflows using their model of choice (now includes GPT, Claude or Gemini; in addition to the standard Now LLM). All GenAI Skills are shipped with four models selectable out of the box.
- Customer benefits:
- Maximize performance from supported testing of the best industry models (GPT, Claude or Gemini) per use case
- Seamlessly switch between models without compromising on quality
- Stay adaptable with broad model support that aligns to evolving enterprise AI strategies and innovations
- Description:
Install the following applications:
- Now Assist for Platform (com.sn.now.platform)
- Sourcing and Purchasing Automation(com.snc.sn_pr)
- Now Assist for FSC Common (com.snc.sn_fsc_genai)