0
3.1.0
Yokohama, Xanadu, Washington DC, Vancouver
ITSM Analytics is a package of all the ITSM related operational KPIs, data visualization and dashboard. It helps you understand the performance of your key processes defined around ITSM capabilities. The Base system has dashboard templates for Incident, Problem, Change, Request, Service Catalog, Major Incident, Interaction, On-call, Walk-up and Password Reset.
Key components of ITSM Analytics include:
- Performance Analytics indicators
- Performance Analytics jobs
- Indicator breakdowns
- Data visualization
- Template dashboards
- Fixed
- Issues with Data Collection jobs for Walk-up Experience indicators
Performance Analytics (standard capability)