0
2.0.1
Yokohama
Provides an integration between Customer Service Management and Service Portfolio Management (SPM).
Using the integration between Customer Service Management and Service Portfolio Management has the following benefits:
- Increase customer service agent productivity: Empower customer service agents to quickly view the service offerings and associated definitions for sold products.
- Increase service owner productivity: Empower service owners to quickly identify customers subscribed to services.
Customer Service Management and Service Portfolio Management (SPM) is available as store application.
- Required plugins
- Customer Service Install Base Management
- Service portfolio management