0
2.1.2
Australia, Zurich, Yokohama
Standalone Application
Provides an integration between Customer Service Management and Service Portfolio Management (SPM).
Using the integration between Customer Service Management and Service Portfolio Management has the following benefits:
- Increase customer service agent productivity: Empower customer service agents to quickly view the service offerings and associated definitions for sold products.
- Increase service owner productivity: Empower service owners to quickly identify customers subscribed to services.
- New
- None
- Changed
- The internal implementation has been updated. There is no functional or behavioral impact, and no customer action is needed.
- Fixed
- None
- Removed
- None
Not applicable for this application version.
- Required plugins
- Customer Install Base Management
- Service portfolio management