1. External Vendor Collaboration Made Easy

This integration connects ServiceNow Strategic Portfolio Management (SPM) with Smartsheet to streamline demand and project management while enabling seamless collaboration with external vendors. By allowing Smartsheet sheets to be securely shared with users outside the organization, teams can engage vendors directly in project execution without granting them access to ServiceNow.

2. Real-Time Bi-Directional Data Synchronization

The app supports real-time, two-way synchronization of key SPM records such as Demands, Projects, Project Tasks, Risks, Issues, Decisions, Status Reports, and RIDACs. Data created or updated in Smartsheet is automatically reflected in ServiceNow, and vice versa ensuring consistency and eliminating discrepancies.

3. Centralized Visibility with Full Control

Internal teams maintain full control within ServiceNow, while vendor input flows in through Smartsheet. This structure allows centralized reporting, dashboards, and analytics within ServiceNow to reflect contributions from external partners, providing a complete view of project status, risks, and decision points.

4. Reduced Manual Effort and Communication Overhead

By eliminating the need for email chains or spreadsheet exports, the integration removes friction in cross-team collaboration. It minimizes manual updates, reduces data duplication, and accelerates stakeholder communication through automated syncing.

5. Improved Project Delivery and Cross-System Alignment

By bridging Smartsheet and ServiceNow, this solution improves transparency, shortens delays, and aligns planning with execution. It empowers organizations to deliver faster, improve accountability, and scale collaboration beyond internal teams unlocking greater value from both platforms.