2
1.2.9
Washington DC, Vancouver
The ServiceNow Connector bridges the gap between ServiceNow Incident Management and SAP Solution Manager Application Operations, this integration provides the capability to create incidents directly in ServiceNow when Alerts are raised in SAP Solution Manager. The integration provides capabilities for bi-directional communication between the tool sets.
The key features of this integration are:
- Automatic incident creation and closure in ServiceNow Incident Management Module from SAP Solution Manager.
- Ability to dynamically choose status mapping for the two toolsets.
- Assignment rules for assigning incidents to the appropriate groups in ServiceNow.
- Intelligence to avoid duplicate incidents in ServiceNow.
- Error handling.
- Reporting.
The ServiceNow Connector bridges the gap between ServiceNow Incident Management and SAP Solution Manager Application Operations. This integration enables the direct creation of incidents in ServiceNow when alerts are generated in SAP Solution Manager. It facilitates bidirectional communication between the two tool sets.
The key features of this integration are:
- Automatic incident creation and closure in ServiceNow Incident Management Module from SAP Solution Manager.
- Ability to dynamically choose status mapping for the two tool sets.
- Assignment rules for assigning incident to the appropriate groups in ServiceNow.
- Intelligence to avoid duplicate incidents in ServiceNow.
- Error handling.
- Reporting.
- Initial Release
- New features added with version 1.2.4
- ServiceNow IT Service Management (ITSM) module
- SAP Solution Manager ST 720 SP0X