Now-Assist Accelerator: Assessment Engine to assess instance readiness for Generative AI Adoption.
The assessment engine evaluates the instance readiness for adopting Generative AI capabilities. This application conducts assessments for various Now Assist functionalities, including AI Search, Virtual Agent, IT Service Management (ITSM), and Customer Service Management (CSM). It employs advanced prompts and generative AI algorithms to answer critical questions that facilitate the implementation of Now Assist.
How Does Now-Assist Accelerator Help?
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Automates - This App automates the assessment process saving valuable days of manual effort.
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Reduced time-to-market: Now Assist accelerators provide pre-built templates, tools, and best practices that streamline implementation, enabling faster deployment of Now Assist.
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Improved Planning: Providing customers with a level of effort to enable them to plan their projects more accurately
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Lowered risk: They offer a structured approach to Now Assist implementation, minimizing risk.
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Enhanced ROI: Faster Now Assist implementations help companies realize a faster return on their Now Assist investment.
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Improved accuracy: Better quality Knowledge Articles and Service Catalogs result in better search results
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Cost-effectiveness: By leveraging pre-existing resources and expertise, companies can reduce the overall cost of Now Assist implementations and lower the costs
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Improved Splash Zone: We can produce a version that is not dependent on Now Assist for customers who want to improve their KBs and Catalogs without the need to move to Pro Plus.
This app automates the evaluation of customizations, configurations, and potential impacts on your Now Assist implementation. It uses automation to perform assessments, making it easier to understand the required changes and the level of effort required.
Issue Categorization: This feature provides a high-level overview of Now Assist capability readiness which helps in taking next steps for Now Assist application implementation.
Summary: This feature provides a consolidated view of Now Assist implementation readiness (VA, AI, ITSM, CSM) and their corresponding remediation efforts. It summarizes the assessment results, highlights potential impacts, and offers actionable insights for quick and reliable results.
Now Assist in AI Search: This feature assesses the status and configuration of AI Search, including active/inactive profiles, widget versions, and remediation efforts. It evaluates knowledge management metrics, such as article counts, categories, and top searches, while also providing feedback to improve knowledge hygiene.
Now Assist in ITSM: This feature reviews customizations in the Incident and Task tables, tracking changes to fields, UI actions, and scripts. It evaluates data completeness, provides key metrics for accuracy, and offers remediation guidance. It also reports the language used in the instance.
Now Assist in Virtual Agent: This feature tracks the status of Virtual Agent, including active topics and catalog items, and identifies barriers to conversational functionality. It suggests opportunities to convert non-conversational items and tracks automation in catalog items, providing insights and remediation efforts for improvement.
Now Assist in CSM: This feature assesses customizations in the Case and Task tables, tracking field changes and data completeness. It monitors key fields in past cases and calculates field filling percentages, helping to improve data accuracy in Customer Service Management, while specifying the remediation efforts required.
Now Assist in HRSD:This feature analyzes customizations in the HR Core Case and Task tables, tracking field-level changes and ensuring data completeness for critical fields. It provides insights into historical HR Core cases, including field population percentages, to enhance data accuracy in HRSD processes. Additionally, the feature identifies remediation efforts required and reports the languages used within the instance, helping organizations maintain standardized and efficient HR service delivery.