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1.4.0
Zurich, Yokohama, Xanadu, Washington DC, Vancouver Patch 5, Vancouver
The integration with Workday Learning pulls learning tasks and to-dos from Workday Learning into ServiceNow so that employees can view all of their learning tasks from their unified employee portal.
These learning tasks can be accessed from anywhere, on any device. Employees can find and complete their learning courses on-time, and HR and learning teams spend less time managing compliance and updating multiple systems.
Leverage Workday Learning content in learning-focused applications such as Coaching, Learning Posts within Journeys, and Employee Growth and Development.
- Sync Workday Learning Content, Tasks, and Users to ServiceNow
- Surface Workday Learning Content via the following applications:
- Learning Posts (Employee Journey Management)
- Learning (Employee Growth and Development)
- Coaching (Workforce Optimization)
The Workday Learning integration faced issues with tagging skills to courses due to unmatched or missing entries in the cmn_skill table. There was no mechanism to harmonize and store new skills, and the existing process relied solely on direct lookups, leading to inefficient skill processing.
- New: Introduced a dual-path skill resolution mechanism using
SkillResolverAPIfor direct matches andSkillHarmonizationUtilfor harmonizing unmatched skills. - Changed: Enhanced the
processSkillsfunction inWorkdayLearningIntegrationUtilsSNCto support both direct and harmonized skill mapping workflows. - Fixed: Ensured that all relevant skills—whether matched or harmonized—are correctly inserted into the
Course Item Skillstable, improving tagging accuracy. - Removed: Eliminated the limitation of relying solely on direct skill lookups, enabling broader and more intelligent skill coverage.
- Required plugins and products
- Bundled with HRSD Enterprise or Employee Growth and Development SKUs
- Also bundled with Coaching
- Dependencies
- Learning Core plugin
- Workday spoke plugin
- Properties that need to be created or set to activate the content pack
- Affected business rules
- Affected script includes
- .jar files that need to get uploaded, if applicable