ServiceNow® Hardware Asset Management application is integrated with Samsung SDS Zero Touch Mobility to hyper-automate the complete lifecycle of mobile devices. Deploy, manage, and monitor mobile assets on a single platform by using automated workflows for day-to-day mobile device management tasks like onboarding new devices, unenrolling devices, or requesting new orders, upgrades, or replacements with self-service options.
Proactively manage and report on the end-to-end mobile device lifecycle with an integrated solution that improves visibility and collaboration across the organization. Ensure mobile device readiness, empower employee productivity, and optimize costs and use of all your mobile devices.
This application provides all features and workflows of the Hardware Asset Management application for mobile devices except the following features:
- Hardware model normalization
- HAM guided setup
- HAM content expansion
- Content upload and download
- PA Dashboard
- Resource category to support Telecommunications Network Inventory
In this version, the "Requires approval" flag has been removed and the app is now accessible in all customer sub-production instances.
App dependencies:
- Hardware Asset Management (com.sn_hamp - Version 12.1.0)