0
1.0.2
Australia, Zurich, Yokohama
Standalone Application
Provide secure and seamless access to invoice case management on the ServiceNow Business Portal, empowering B2B customers to easily view, track, and manage invoice‑related cases.
- View invoices and invoice line details on the Business Portal, such as ordered quantity, billing and shipping locations, and sold product details.
- Track all related invoice cases submitted by your organization for full context.
- Communicate with agents and follow updates using the Activity tab.
Initial Release
- Enable your business customers to view invoices and invoice line details directly on the Business Portal, providing transparency into quantity, billing location, shipping location, and sold product information.
- Enable your business customers to view and track invoice cases on the Business Portal, reducing support inquiries and keeping them informed on dispute resolution progress.
Required plugins and products:
- Customer Service Invoice Operations (com.sn_csm_invoice)
- Invoice self service (com.sn_invoice_ss)