0
2.6.1
Australia, Zurich
Standalone Application
This application integrates Service Model Foundation with Order Management to optimize the end-to-end order fulfillment life cycle.
The integration of Service Model Foundation with Order Management enables you to manage and fulfill customer orders. It also empowers channel partner staff to create, modify, and track orders throughout the order life cycle.
You can create orders for specific business locations, enabling business location staff to monitor and manage their orders effectively.
The integration supports the following capabilities:
- Create orders for business locations
- Modify and manage orders for business locations
- Track order details, including seller and buyer information
New:
- Restricted Customer Access now controls visibility: A new Restricted Customer Access field on customer criteria extends existing criteria — such as location-based criteria — to control not only workflow actions (order) but also visibility of customer records. When enabled, staff can see only the customer and consumer records that meet the configured criteria, rather than all customer records in the instance. This applies to both service personas and sales personas.
Not applicable for this application version.
Required Plugins
- Business Location (sn_bus_loc)
- Order Management (sn_ind_tmt_orm)