0
30.7.4
Australia Patch 6, Australia Patch 5, Australia, Zurich Patch 13, Zurich Patch 12, Zurich
Standalone Application
Today, optimizing processes is a time-consuming, expensive process, and delivers inconsistent results. Leaders are struggling to optimize the processes involved in service delivery. They need a new level of transparency to identify opportunities for improvement, or areas ripe for smart automation. ServiceNow's in-platform process mining capability enable fast, cost-effective, data-driven improvements for all processes on the Now Platform.
- Discover how your process flows automatically from your audit data.
- Monitor and discover inefficiencies in your processes quickly.
- Automated process discovery on any table.
- Compare processes to investigate performance differences or deviations.
- Multi-dimensional processes for a more comprehensive view of process dependencies.
- Analyze processes using ML-based clustering.
- Quickly analyze the processes behind performance indicators and record lists.
- Use ML-based automated root cause analysis to understand the influencers behind process inefficiencies.
- View the activity transitions you've defined with the bottleneck analysis feature.
- A guided project definition, improvement opportunity definition and process configuration setup using builders
New
- Meter-based usage guardrails and controls introduced: Configure table-level guardrails and mandatory filters to control entitlement usage and prevent unexpected overage charges. Projects with configured guardrails are automatically validated, capped, or flagged before mining starts.
- Meter-based usage guardrails and controls introduced: Configure table-level guardrails and mandatory filters to control entitlement usage and prevent unexpected overage charges. Projects with configured guardrails are automatically validated, capped, or flagged before mining starts.
- Process Mining for Playbooks enhanced to configure and analyze breakdowns based on the trigger record of a playbook, to filter playbook executions by recency to focus on current performance trends, to view execution-time histograms for each activity and phase to identify performance patterns and outliers and to compare playbook variants on overall and per-activity efficiency
- Evaluation project experience improved: Explore evaluation projects directly from the Process Mining workspace landing page, with guided onboarding that highlights key areas of the interface and suggests where to start exploring. Human Resources and Security Operations users get personal evaluation projects scoped to their own data access.
- AI-assisted process configuration: Generate process configuration field values with AI directly from the process configuration header, then review, select, and confirm the suggested fields before applying them. Map states to stakeholder responsibilities with AI in the process details step.
- Launch Process Mining from any ServiceNow workspace: Create a Process Mining project directly from a list of records from any ServiceNow workspace.
- Project sharing with edit rights: Share a project with other users as 'Can View' or 'Can Edit'. Users with edit rights can modify the project definition and perform mining, but can't share or delete the project.
- Template creation and management introduced: Create multiple templates per table to support several distinct use cases instead of one generic configuration.
- Quick starters for transition filters
Not applicable for this application version.
NA