0
29.7.9
Australia, Zurich
Standalone Application
Today, optimizing processes is a time-consuming, expensive process, and delivers inconsistent results. Leaders are struggling to optimize the processes involved in service delivery. They need a new level of transparency to identify opportunities for improvement, or areas ripe for smart automation. ServiceNow's in-platform process mining capability enable fast, cost-effective, data-driven improvements for all processes on the Now Platform.
- Discover how your process flows automatically from your audit data.
- Monitor and discover inefficiencies in your processes quickly.
- Automated process discovery on any table.
- Compare processes to investigate performance differences or deviations.
- Multi-dimensional processes for a more comprehensive view of process dependencies.
- Analyze processes using ML-based clustering.
- Quickly analyze the processes behind performance indicators and record lists.
- Use ML-based automated root cause analysis to understand the influencers behind process inefficiencies.
- View the activity transitions you've defined with the bottleneck analysis feature.
- A guided project definition, improvement opportunity definition and process configuration setup using builders
No configuration changes required. All improvements take effect automatically.
- Now Assist Intent & Activity Analysis
- Removed duplicate results on filtered models
- Improved load performance on larger datasets
- Project Setup — Breakdown recommendations no longer suggest breakdowns that are already configured
- Analyst Workbench
- Show Records on MDM intermodal arcs now navigates to the correct table
- Automated finding definitions can now be submitted with the left nav search panel open
- Opportunity Details Page — Removed the non-functional Views option, which was never intended to appear here
- Automation Center — Newly created requests now appear immediately in the Automation Request tab
- Process Mining for Playbooks — Resolved several data accuracy issues on project cards and the Analyst Workbench
NA