0
14.1.0
Yokohama, Xanadu, Washington DC, Vancouver
Product catalog management core allows customers to create sales and technical catalogs, add product offerings or specifications to the catalogs, manage their lifecycle, and use them when creating opportunities, quotes, and orders.
Product Catalog Management Core has the following features:
- Product offering: Defines how the enterprise customer wants to sell a product. It contains customer-facing information such as the product description, pricing, and product characteristic options.
- Support for product offers, entitlement offers, configuration offers that model product offer hierarchies and bundles, and product lifecycle management.
- Product specification: Template for defining a product offering that a service provider sells to the customer.
- Characteristic: Provides the options available for a product offering. Characteristics can have one or more options.
- Product offering catalog: Groups or similar product offerings targeted for a market or customer segment. Support for sales catalogs and technical catalogs.
- Specification relationship: Defines the relationship between different products and specifications.
- Embeddable product catalog UI in opportunity/quote/order flow to enhance user experience while searching and browsing for product offers.
- Embeddable configuration UI in opportunity/quote/order for configuring product offers and specifications [available only with Product Configurator app]
- Support for needs templates and questionnaires to capture customer needs and recommend offers based on needs.
- Support for catalog entity export/import from one ServiceNow instance to another
- Support for offer hierarchies and spec hierarchies in bundled offers along with commercial catalog to technical catalog mapping
- Support for multiple configurations of a child offer in Configuration UI for a configurable offer
- Support for product catalog filtering based on eligibility rules or sales agreements
- Support for export of different catalog entities such as product offers, catalog, catalog categories, specifications along with hierarchical structure wherever applicable, to a JSON file
New
- Support for creation and management of multiple configurations for a child offer within a configurable offer in Configuration UI
- Support for dropdown control for choice type characteristic and support for images on child offer pages in Configuration UI
- Providing the option to identify single-use products and services with a transient flag when creating product offerings and technical specifications, to differentiate them from persistent products.
Fixed
- Honoring display order of characteristics when displaying child offers in the context of product offer bundles
NA