0
10.2.22
Australia Patch 6, Australia Patch 5, Australia Patch 4, Australia Patch 3, Australia Patch 2, Australia Patch 1, Australia, Zurich Patch 12, Zurich Patch 11, Zurich Patch 10, Zurich Patch 9, Zurich Patch 8, Zurich Patch 7, Zurich Patch 6, Zurich Patch 4, Zurich Patch 2, Zurich Patch 1, Zurich, Yokohama Patch 11, Yokohama Patch 8, Yokohama Patch 6, Yokohama Patch 3, Yokohama Patch 1, Yokohama
Generative AI
This application manages the execution of VA skills and input collection throughout the conversation
Patch release for AP6 and BP0
- PRB2069440 – return_to_agent false positive causing topic execution to terminate when no agent_instructions passed
- PRB2075551 – Mid Topic switch not happening during sensitive fallback
- PRB2061989 – gen ai message history is not being updated consistently during live agent post chat
- PRB2068808 – Small talk causing error during topic execution when typing "I did not like this"
- PRB2063924 – Invoking the Change Risk explanation skill in Now Assist returns error
Facilitates skill execution and data collection for Conversational Interfaces conversations
Patch release for AP6 and BP0
Dependencies
NAVA 22.0.11
Conversational Studio 12.0.7
Fixed
- PRB2069440 – return_to_agent false positive causing topic execution to terminate when no agent_instructions passed
- PRB2075551 – Mid Topic switch not happening during sensitive fallback
- PRB2061989 – gen ai message history is not being updated consistently during live agent post chat
- PRB2068808 – Small talk causing error during topic execution when typing "I did not like this"
- PRB2063924 – Invoking the Change Risk explanation skill in Now Assist returns error
Not applicable for this application version.
- Required plugins and products
- One or more of the following applications:
- Now Assist for Customer Service Management
- Now Assist for IT Service Management
- Now Assist for HR Service Delivery
- One or more of the following applications: