Self-Service Portal allows end users to make requests ranging from app access to password reset
Approvals Engine ensures that access requests are vetted through the appropriate people
Attestation Engine maintains accuracy and history of access entitlements
- Configured approvals for initial & recurring access certification, as well as access removal
- Customize recertification time period for each application or group
- Enforce access removal for contractors/vendors on a set schedule
Access Rules automatically grant & revoke entitlements based on user attributes
Deactivation Rules automatically warn of account inactivity & deactivate user accounts
Granular Access Timing allows duration or time-based add & removal of access
Scheduled Availability allows access to be requested only during (or outside of) schedules
Catalog Items included to empower helpdesk technicians & end-users alike
Workflows & Subflows included for simple extension across the ServiceNow platform
Native Reporting on attestations, deactivations, and assignments
Unlimited Customization to fit your unique needs and processes

Benefits include:

Allow end users to manage their own identity via self-service, reducing analyst time spent on manual tasks such as password resets and application access requests
Improve governance by tracking & recertifying access entitlements through the built-in attestation engine
Reduce license expense by automatically granting and revoking access entitlements based on user attributes
Avoid stale user accounts by tracking & removing inactive vendor & contractor user profiles
Reduce risk profile by automating mundane lifecycle management tasks like group add/remove/change
Re-use proven building blocks to create your onboarding/lifecycle processes