Astraix is designed to revolutionize IT self-service by integrating ServiceNow Virtual Agent with Google Gemini’s AI capabilities. Its primary purpose is to streamline issue resolution for end users through intelligent automation, reducing dependency on human agents and accelerating time-to-resolution. By leveraging AI-driven recommendations, dynamic knowledge article suggestions, and predictive incident assignment, Astraix enhances user experience and operational efficiency within the ServiceNow ecosystem.
Modern enterprises face increasing pressure to deliver faster, smarter, and more scalable IT support. Traditional self-service portals often fall short in resolving complex issues without human intervention. Astraix fills this gap by combining conversational AI with generative intelligence and predictive analytics. It empowers organizations to:
- Reduce support costs through automation.
- Improve first-contact resolution rates.
- Enhance user satisfaction with personalized, context-aware assistance.
- Optimize support team performance using intelligent routing and workload balancing.
Your AI-Powered Virtual Support Hub, Built on ServiceNow
Deliver faster, smarter self-service with a conversational chatbot solution, seamlessly powered by ServiceNow Virtual Agent and integrated with Google Gemini. Our hub is designed to reduce ticket volume, improve user satisfaction, and drive intelligent automation across your operations.
Key Features & Benefits
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Smart Self-Service: Our conversational AI guides users directly to helpful knowledge articles and real-time suggestions, all powered by Google Gemini.
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AI-Powered Remediation: When content isn't enough, our AI agents automatically resolve issues, minimizing the need for human intervention.
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Seamless Escalation Path: Efficiently escalate to incident creation only when necessary, keeping your operations lean and effective.
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Predictive Routing: ServiceNow Predictive Intelligence ensures the right person gets the case fast by routing tickets based on engineer skills, availability, and workload.
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Intuitive self-service through a Conversational Virtual Agent built on ServiceNow.
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AI-powered knowledge article recommendations via Google Gemini.
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Automated issue remediation using integrated AI Agents.
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Contextual AI search for in-depth problem exploration.
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Seamless incident creation directly from the Virtual Agent.
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Predictive Intelligence for optimized incident assignment.
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Secure and compliant architecture adhering to enterprise standards.
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Prerequisites for Optimal AI Functionality
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Ensure both the Predictive Intelligence and Predictive Intelligence for Flow Designer plugins are activated on the instance.
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Maintain an up-to-date CMDB for accurate outage detection.
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A minimum of 25,000 records each for Incidents and Service Requests must be available for effective training and prediction.
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Manually create and assign Delivery Engineers to the L1, L2, and L3 Support Level groups during application deployment.
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Enable the Virtual Agent plugin on the instance.
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Enable AI Search and Contextual Search on the instance.
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A Google Gemini API Key must be available to connect to Gemini APIs.
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