Telecommunications Media and Technology AI agent collection is our generative AI-powered application that enhances our existing industry-leading AI Agent capabilities – which in combination, elevate the agents experience by providing the resolution faster which will reduce MTTR and lower TCO for service problem cases.
Use TMT AI Agent collections to run Test and Repair telecom service issues
Service Problem Manager which will suggest relevant knowledge articles and check for the customer inventory to be active.
Payment Status checker which will check outstanding payments.
Preliminary Diagnostics to ask questions from the documents and recommend similar cases.
On-demand Service Tester to show the tests based on the inventory specification if the recommended tests are shown
Service Repairer to create repair tasks based on the test outcome.
TMT Agentic workflows May addition
1) Customer Success Health & Risk
a) Success health monitor AI agent
Manager agent who orchestrates and decide which agent to call
b) Success trend analysis AI agent
Gathers all active engagements health and metric scores
c) Success risk solution manager AI agent
Performs an analysis on the data and looks for irregularities or signs of decline
Changed
sn_aia -> 3.0.2
Now Assist for TMT