Telecommunications Media and Technology AI agent collection is our generative AI-powered application that enhances our existing industry-leading AI Agent capabilities – which in combination, elevate the agents experience by providing the resolution faster which will reduce MTTR and lower TCO for service problem cases.
Use TMT AI Agent collections to run Test and Repair telecom service issues
Service Problem Manager AI agent which will suggest relevant knowledge articles and check for the customer inventory to be active.
Customer Payment Status AI agent which will check outstanding payments.
Preliminary Troubleshooter AI agent to ask questions from the documents and recommend similar cases.
On-demand Service Tester AI agent to show the tests based on the inventory specification if the recommended tests are shown
Service Repairer AI agent to create repair tasks based on the test outcome.
TMT Agentic workflows May addition
1) Customer Success Health & Risk
a) Success health monitor AI agent
Manager agent who orchestrates and decide which agent to call
b) Success trend AI agent
Gathers all active engagements health and metric scores
c) Success risk manager AI agent
Performs an analysis on the data and looks for irregularities or signs of decline
TMT May edition includes the following Agentic workflow
2) Analyze network incidents
This includes the following AI agents
a) Network ticket resolution AI Agent
This will help in checking knowledge articles as well as the manager agent that will be helpful for orchestration to other agents
b) Ticket readiness AI agent
This will help in checking any fields that would be required for incident progression including SLA's, category, sub-category, asisgnment group by looking into historic incidents using group action framework
c) Network correlation monitor AI Agent
AI Agent capable to identify impacted services and customer accounts, and create Service Problem Major Case.
d) Network ticket actionable steps generation AI agent
AI Agent to determine next action based on similar incidents and historic data
e) Network Remediation Generation AI Agent
AI Agent capable to map resolution steps to corresponding task type, and create such tasks
3) Help remediate bill issues
a) Billing account information collector AI agent
This AI agent is designed to handle billing inquiries by following a structured approach. It retrieves billing inquiry case details, obtains the billing account details using the account number. The agent is intended for use by ServiceNow agents for getting the billing account number.
This AI agent is designed to facilitate the generation and confirmation of service plan recommendations through a structured approach. It first generates a recommended plan, update the work notes, presents it to the user for confirmation, verifies whether an email is associated with the customer account and triggers the email notification agent to send the recommended plan details to the user.
c) Billing invoice data collector AI agent
Agent responsible for collecting the billing invoice data
changed
sn_aia -> 3.0.2
Now Assist for TMT