Dynamic guidance is the proactive help agent within Help center that generates an engaging voice and text based, step by step guidance, dynamically, across platforms.
Dynamic guidance provides a step by step, and real time contextual assistance. This help agent addresses the need for personalized support by leveraging artificial intelligence to queries raised by you in natural language. Thus it can respond conversationally, guiding you more effectively within the product experience. The agent uses Google services to share real time screen and get guidance.
• Real time AI guidance to users using natural voice conversation
• Front-end component to invoke dynamic guidance and end a tour conversation
• Option for an unlimited number of users running this simultaneously
• Enabled to work across the ecosystem of ServiceNow
• Near real time experience and minimized latency
• Multiple browser tab support
• 10 minutes of audio and screen share support
This version of Dynamic Guidance supports:
- Capability to invoke and end dynamic guidance from Help Center
- Support for dynamic guidance to execute across different tabs of ServiceNow
- Capability to provide guidance for out of box ServiceNow features.
- This application works on BYOK (Bring your own keys) concept. Customers can feed in their own license keys from Google to enjoy this feature.