0
Other
RapDev’s Modern ServiceOps helps organizations gain visibility into their business services and underlying IT landscape while allowing them to remediate issues before they impact service availability. With the joint offering from RapDev & ServiceNow, customers can now leverage their IT operations to stay future-ready through enhanced visibility, connectivity and intelligent automation. Modern ServiceOps uniquely addresses an organization's mismanagement of cloud native assets in CMDB due to gaps in the in-house knowledge and expertise.
Results/Outcomes:
- Real-time enterprise visibility: Gain real-time enterprise visibility with unified service management.
- Proactive & Intelligent remediation: Maximize service uptime and improve experience with AI-powered remediation.
- Streamlined data reporting & accessibility: Effortlessly streamline data reporting with improved accessibility and accuracy.
Functional Features:
- Accurate & Up-to-date CMDB foundation to accommodate dynamic movement within the IT infrastructure
- Real-time visibility into IT operations thereby driving efficiency and saving costs
- Streamlined data/tool integration for developers
- Faster reporting and analysis
- Reduce MTTR with GenAI
Technical Features:
- Modern ServiceNow Discovery Implementation
- Customized Tag-Based service-mapping strategies
- IP for now.yaml
- Explain code changes & IT alerts with GenAI