Link View is a new feature in the Service Operations Workspace - Express List, offering a novel way to visualize tag-based alert groups (with additional group types coming in future versions). Each alert carries numerous attributes, and Link View serves as a cohesive tool that highlights shared elements across different alerts, offering valuable insights into potential root causes.

Link View introduces our first CMDB-less map, transforming the approach to incident resolution. By visually representing a group of alerts, users can swiftly triage and decode shared attributes at a glance, representing a significant advancement in intuitive alert management.

For users managing IT operations without a mature CMDB or discovery process, Link View is invaluable. It enables users to create a visual chart that maps connections within nodes/hosts in a group of alerts, facilitating efficient troubleshooting and a better understanding of interdependencies.

The full potential of Link View is realized when integrated with a mature CMDB. At this stage, it becomes a dynamic tool, providing a comprehensive understanding of alert group impacts. Link View leverages the CMDB's topology to identify impacted services, probable root causes, connections between configuration items (hosts), and can even initiate remediation flows, greatly enhancing incident resolution.

The ultimate aim is to improve incident response times and troubleshooting efficiency, transforming how operators manage the dynamic landscape of IT operations.