AlertOps Pro delivers real value for teams that need to scale incident response with speed and control. By reducing manual effort, cutting down alert noise, and preventing SLA breaches, Pro helps save time and lower operational costs. Dedicated engineering support and custom workflow development ensure a tailored fit for your environment, while automation and smart escalations help your team respond faster and more efficiently.
Built on the same reliable foundation as our free app, AlertOps Pro offers real-time, bi-directional ticket sync and advanced alert orchestration. It integrates seamlessly with ServiceNow and supports multi-channel notifications via SMS, email, voice, chat (Teams, Slack), and push. With flexible on-call scheduling, intelligent routing, and AI-powered noise reduction, Pro ensures that the right people are notified—instantly and through the channels they use most.
???? Key Features (AlertOps Pro)
Everything in the Free App, including:
• Real-time, bi-directional incident sync between ServiceNow and AlertOps
• One-click user and group sync, on-call schedules, and calendar visibility
• Auto-escalations, mobile push, voice/SMS/email alerts, and Teams/Slack integrations
• Simple outbound actions, manual alert creation, and flexible workflow configuration
Plus, Pro-only Enhancements:
• Exclusive New Features: All future feature releases—including AI-powered workflows, advanced analytics, and next-gen escalation logic—are only available to Pro customers.
• Dedicated Support Access: Skip the queue. AlertOps Pro customers get priority support response, guided onboarding, and direct access to our technical team.
• Early Feature Access: Be the first to test and deploy new innovations before they hit general availability.
• Tailored Configuration Help: Need help customizing your integrations or workflows? Pro includes implementation support to get your setup right.
• SLAs That Matter: Pro includes guaranteed response SLAs for support and incident-impacting issues.
V1.0
Initial release of AlertOps Pro for ServiceNow, built on the free version with enterprise-focused enhancements:
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Dedicated support and onboarding for Pro customers
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Real-time, bi-directional ticket sync with advanced orchestration
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AI-powered noise reduction and smart escalations
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Custom workflow support and tailored outbound templates
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Enhanced SLA monitoring and proactive breach alerts
Pro is designed for teams that need faster response, reduced noise, and expert support.
????️ Why Go Pro?
The free app helps you get connected. Pro keeps you protected.
Only AlertOps Pro customers receive new features as they’re released, alongside white-glove support and enterprise-grade guidance. Whether you’re expanding your incident automation strategy or just want the peace of mind that comes with a faster response, Pro delivers the assurance and functionality your team deserves.
- AlertOps Account, Signup for a trial at https://signup.alertops.com/SignUp/SignUpv2.html?packageid=76
- Signup for an Enterprise account/trial.
- Get an AlertOps Demo at https://alertops.com/demo/
- An API Key for an AlertOps User with the ‘App Admin/Owner’ role.
- An AlertOps Inbound Integration endpoint for the ServiceNow integration (initial config)
- Preferably a ServiceNow Admin user access, for the ServiceNow Instance.