1
1.2.0
Yokohama, Xanadu, Washington DC, Vancouver
Continuously measure Service Portal experience at the right times – when end-users are using it! Manage and improve experiences with your portal and increase employee productivity.
HappySignals Service Portal IT Experience app is an out-of-the-box integration between ServiceNow ITSM and HappySignals IT Experience Management Platform. It enables IT teams to collect and share high-quality experience data about your Service Portal, so as to identify focus areas and make data-driven changes to improve end-user experience and employee productivity.
FEATURES
- Automate timed in-portal pop-up surveys to collect feedback from end-users while they are using the portal
- Use research-backed surveys to quantify end-user happiness and productivity, and identify reasons why end-users may be unhappy or losing time
- Get actionable experience data to drive decision-making about improving your Service Portal
HappySignals is the leading IT Experience Management™ Platform. It enables Enterprise IT to manage experiences and drive decision-making with experience data, so as to increase employee happiness and productivity. Find out more: https://www.happysignals.com/it-experience-management-platform
- Two in-portal widgets (Call to Action & Survey Pop-up) to automate feedback collection from end-users while they are using the portal
- HappySignals research-backed surveys to measure happiness, lost time, and factors influencing end-user experience with your Service Portal
- Easy configuration for defining the data to be used in the integration
- Instant feedback loop in ServiceNow for IT teams
We are thrilled to release exciting new improvements to the HappySignals Service Portal IT Experience.
New improvements will make it easier to adjust when and how Service Portal and Employee Center experiences are collected and what data is passed to HappySignals Platform.
General Changes:
- You can now start tracking your service portal experience response rates directly in HappySignals platform.
- Added Data Preserver to prevent instance-specific HappySignals connection details (Endpoint, Shared Secret and API-key) getting copied between environments on instance clones.
- Map your ServiceNow instances to their expected HappySignals platform counterpoints.
Data Mapping Changes:
- Simplified language configuration, responder´s language is now directly picked up from their selected session language.
- New additional data mapping fields available in the application settings.
- Extend your data mapping more easily with ServiceNow Scripted Extension Points.
- Anonymous but unique identifier of the responder is now included in HappySignals data by default.
- Collecting ServiceNow instance name has been added to default data sent to HappySignals.
- Removed the default collection for ServiceNow version information.
- In standard data collection, field values are collected and sent in default language of your ServiceNow instance (does not apply to Service Portal page titles).
Widget Changes:
- User's last dismissal of a survey element(s) and last response to Service Portal experience survey are now tracked persistently in user preferences instead of browser cookies.
- Changing dismiss or feedback intervals apply immediately to all users without the need to wait for a cookie expiry.
- Easily exclude the survey elements from specific portal pages when measuring experiences across your whole Service Portal / Employee Center.
- Make sure PII data is not sent to HappySignals by collecting static page titles instead of dynamic ones on specific Service Portal pages.
- Easily adjust positioning of the Call to Action element so it fits well with your portal content.
Service Portal