AI-powered CMDB health diagnostics. Analyzes data quality across six dimensions, surfaces hidden risks like Green Dashboard Syndrome, and delivers executive-ready health reports with actionable findings and module readiness scores.
CMDB Fixer is available in two tiers through a single installation:
Lite (free): Overview dashboard with health score, executive summary, and top 3 findings. Enough to understand your
CMDB health posture and identify whether deeper investigation is warranted.
Full (paid): Unlocks the Deep Dive dashboard page with complete diagnostic findings, root cause diagnoses linking
related findings to organizational causes, capability readiness visualization showing which licensed modules are
blocked, and a full remediation campaign with task-based action tracking and phase gate reviews.
To upgrade, contact EFS Networks at sales@efsnetworks.com. The full tier is activated by a single system property
change — no reinstallation required.
Features:
- One-click CMDB health assessment from within ServiceNow — results in approximately 30 minutes
- AI-powered analysis across six dimensions: schema, scripts, health configuration, ownership, integrations, and CSDM alignment
- Evidence-based diagnostic findings with severity ratings, confidence scores, and root cause diagnoses
- Native Now Experience workspace dashboard with health score gauge, executive summary, and findings detail
- Structured remediation campaigns with phased action plans, dependency sequencing, and gate criteria
- Capability readiness scores showing which ServiceNow modules are blocked by current CMDB state
- Read-only operation — zero writes to CMDB tables, zero risk to production
- Opt-in script body analysis for deeper customization pattern detection - Role-based access control (admin, user, viewer, premium) with full ACL coverage
CMDB Fixer is available in two tiers through a single installation: Lite (free): Overview dashboard with health score, executive summary, and top 3 findings. Enough to understand your CMDB health posture and identify whether deeper investigation is warranted. Full (paid): Unlocks the Deep Dive dashboard page with complete diagnostic findings, root cause diagnoses linking related findings to organizational causes, capability readiness visualization showing which licensed modules are blocked, and a full remediation campaign with task-based action tracking and phase gate reviews. To upgrade, contact EFS Networks at sales@efsnetworks.com. The full tier is activated by a single system property change — no reinstallation required.
Initial Release
- Complete CMDB health assessment pipeline: metadata collection, cloud AI analysis, structured result ingestion
- 11 custom tables spanning assessment results and remediation tracking domains
- 2 workspace pages (Overview + Deep Dive) with 7 Now Experience components
- Tier-gated dashboard: free tier delivers health score, executive summary, and top findings; full tier unlocks complete findings, root cause diagnoses, capability readiness, and remediation campaign tracker
- Scripted REST API with 6 operations for assessment lifecycle management
- Remediation actions extend the task table with enforced state machine transitions
- Outbound REST via Named REST Messages with password2 encrypted credential storage
- HTML sanitization on all ingested content
- ServiceNow platform: Yokohama or later
- Plugin: CMDB Scoped App API (com.snc.cmdb.scoped) — must be activated
- Admin role required for installation and initial configuration
- CMDB Scoped App API plugin (com.snc.cmdb.scoped) must be activated prior to installation
Assessment requires Cloud API credentials provided by EFS Networks — contact sales@efsnetworks.com to request a free access key to be populated in the Settings module by an application admin.