0
7.1.0
Yokohama Patch 1, Yokohama, Xanadu Patch 3, Xanadu, Washington DC Patch 2, Washington DC, Vancouver Patch 6, Vancouver Patch 4, Vancouver Patch 3, Vancouver
Service Operations Workspace ITSM Admin Center is part of the Service Operations Workspace ITSM Application bundle. This application contains the ITSM Admin Center which surfaces the related ITSM configurations for Service Operations Workspace.
Service Operations Workspace ITSM Admin Console provides you a simple UI to configure the content and information that is surfaced to your agents on the record pages. It also surfaces additional application capabilities that can be enabled to enhance your agent workspaces.
Following core flows are available:
- Landing page configurations
- Incident Management
- Problem Management
- Change Management
- Major Incident Management
- Service Desk Assisted Password Reset
- Service Reliability Management
- Interaction Management
New:
- Guided Setup for On-call configuration
- Ability to auto-discover service desk groups to assign role
- Support for configuring fuzzy count for list views
- Required plugins and products
- Service Operations Workspace ITSM Applications
- Admin Experience Framework