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1.1.1
Zurich, Yokohama, Xanadu, Washington DC
Advanced Work Assignment for Legal Service Delivery provides configurations to support automatic routing, queuing and assignment of Legal requests and matters.
The Advanced Work Assignment for Legal Service Delivery application enables you to automatically assign legal requests and matters to legal fulfillers based on availability, capacity and optionally, skills.
- Configure service channels for automatically routing incoming legal requests and matters to legal fulfillers
- Configure queues to assign a specific type of work to a specific group
- Configure assignment rules to assign work by most capacity or last assigned
- New
- None
- Changed
- None
- Fixed
- General Legal Request was not available in Advanced Work Assignment queue. This has been fixed and it is not available in the queue.
- Removed
- None
Permissions and roles:
- Role required to install the app: System admin (admin)
Dependent on Plugins:
- Advanced Work Assignment (com.glide.awa)
Dependent on applications:
- Legal Request Management (com.sn_lg_ops)
- Legal Counsel Center (sn_lg_cf_workspace)
- Legal Practice Apps Core (com.sn_lg_lpa_core)
Optional Plugins:
- Agent Chat (com.glide.interaction.awa)
Optional applications:
- Legal Matter Management (com.sn_lg_matter)
- Predictive Intelligence for Legal Service Delivery (com.sn_lg_pi)