The Chief customer Operations Officer Dashboard provides the visibility into customer support and operations that helps leadership to fine tune the operations for effectiveness. It seamlessly brings out insights such as
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Customer satisfaction score, trends and identifies the business units with improvement opportunities.
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How issues are identified and resolved proactively and minimize the impact to the customer operations
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How customers are enabled to self-service through knowledgebase articles, virtual agents, and automations
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Operational hygiene in terms of issues resolution, backlog reduction and compliance to service level agreements, and
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A prioritized list of cases to work on every day, based on predefined rules aligned with operational goals.
The Chief customer Operations Officer Dashboard provides the visibility into customer support and operations that helps leadership to fine tune the operations for effectiveness. The Dashboard was built using Next experience and metrics are powered by performance analytics
- New
- Enabled Language Translation support for Japanese and French Languages
- Required plugins and products
- Performance Analytics Premium
- Customer Service Management